[Remote] Senior Product Acceleration Specialist - Auth0

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Note: The job is a remote job and is open to candidates in USA. Okta is hiring a Senior Product Acceleration Specialist for Auth0 to drive customer success, product adoption, and retention across strategic enterprise accounts. The role advises customers on CIAM architecture and implementations, supports product launches and developer enablement, and channels customer feedback to Product Management.


Responsibilities

  • Post-Sales Architectural Advisory & Troubleshooting: Partner directly with G2K Enterprise Customers to guide complex implementation patterns, navigate key architectural decisions, and resolve complex configuration challenges to maximize platform capabilities
  • Pre-Sales & NPI Launch Support: Partner with Sales Engineering and Go-To-Market (GTM) teams during the rollout of New Product Introductions (NPIs). Develop high-impact Proof of Concepts (PoCs), early-adopter demonstrations, and technical enablement assets to help secure technical wins and drive initial pipeline for emerging Auth0 capabilities within G2K accounts
  • Developer Enablement & Prototyping: Assist customer development teams by providing architectural guidance on custom Auth0 Actions, SDK implementation blueprints, and modern full-stack application patterns (Node.js, TypeScript, React, Mobile)
  • Product & NPI Feedback Loop: Act as a technical liaison between G2K Enterprise Customers and Auth0 Product Management to identify feature gaps, test early-stage NPIs, and drive product roadmap enhancements based on real-world enterprise needs
  • Field & Customer Mentorship: Create reusable code samples, technical documentation, and enablement guides to train G2K teams (Professional Services, Customer Success, Pre-Sales, Partners) and customer developers on advanced Auth0 capabilities
  • AI Tooling & Automation: Leverage AI tools and LLM workflows to accelerate code generation, SDK debugging, technical documentation, and complex implementation analysis
  • Multi-Project Execution: Manage multiple concurrent technical engagements effectively while prioritizing tasks to ensure high customer satisfaction, which includes providing a rapid, hands-on response to high-priority customer escalations and fast-moving GTM activities

Skills

  • 6+ years in a customer-facing technical field role within a Go-To-Market (GTM) organization (e.g., Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, Technical Account Management, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts
  • Expert-level understanding of the Auth0 platform and modern Customer Identity and Access Management (CIAM) patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions
  • Proven experience reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs
  • Deep understanding of identity federation, access control frameworks, and core protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM
  • In-depth knowledge of the CIAM threat landscape, with a proven ability to design and scale resilient authentication flows that mitigate both traditional identity attacks (credential stuffing, account takeover, automated bot attacks, etc.) and emerging next-generation threats (AI-driven social engineering, LLM-based phishing, and automated fraud attacks, etc.)
  • Demonstrated history of navigating complex, large-scale IT landscapes, web technologies, and cloud architectures for G2K customers
  • Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders
  • A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related discipline is required

Benefits

  • Equity (where applicable)
  • Bonus
  • Health, dental and vision insurance
  • 401(k)
  • Flexible spending account
  • Paid leave (including PTO and parental leave) in accordance with our applicable plans and policies
  • Immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one

Company Overview

  • Okta is a management platform that secures critical resources from cloud to ground for workforce and customers. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.okta.com.

  • Company H1B Sponsorship

  • Okta has a track record of offering H1B sponsorships, with 93 in 2026, 117 in 2025, 133 in 2024, 108 in 2023, 201 in 2022, 142 in 2021, 120 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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