Part-Time Travel Advisor

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At Amex GBT, we believe that travel can inspire and effect positive change. Join a team where your contributions amplify our industry impact and where you can flourish within an inclusive and collaborative culture that values your insights.As a Travel Advisor, you'll become a vital part of our remote team, committed to delivering exceptional service to our corporate clients. We take pride in our supportive environment, technological advancements in travel, and opportunities for career growth”many of our leaders began their journey in this very role!Part-Time:24 Hours Per WeekYour RoleAssist corporate business customers in planning and booking their travel arrangements, accommodating both individuals and groups.Conduct thorough research and analysis of travel options, proactively identifying traveler needs to promote additional services.Manage domestic and international travel bookings, including air, rail, and accommodations, of varying complexities.Utilize Sabre Global Distribution Systems (GDS) efficiently.Ensure adherence to travel policies agreed upon by customers, service provider guidelines, and regulatory requirements.Employ positive telephone techniques to address special customer requests with care.Foster teamwork by mentoring colleagues and providing constructive feedback to enhance service quality.We look forward to sharing more detailed responsibilities and performance indicators during your interview process.What We SeekA passion for delivering excellence in client service, with an emphasis on anticipating needs.Expert knowledge of Sabre GDS.Strong professional communication skills, both written and verbal.Meticulous attention to detail.Integrity in handling personal traveler information.A sound understanding of the travel industry, with experience in business or leisure travel, or airline reservations preferred.The ability to resolve customer issues quickly, whether independently or in collaboration with suppliers.A spirit of teamwork and a willingness to receive feedback.Our Traveler Care team operates 24/7. While we have dedicated night shift colleagues, flexibility for afternoon (12-8 PM) and weekend shifts is essential.Salary and BenefitsThe base salary for this role in the United States ranges from $39,200.00 to $72,800.00, based on factors like role complexity and the candidate's experience. This position also offers eligibility for an annual discretionary bonus tied to individual and/or company performance.Our comprehensive benefits package begins on your first day and includes health and welfare insurance, retirement programs, parental leave, adoption assistance, and resources to support your wellbeing.Join us to discover travel benefits each week, access a vast array of over 20,000 training courses for professional growth, and engage in our commitment to inclusion through global INclusion Groups.We welcome applicants from diverse backgrounds and ensure equal consideration for employment. If you are passionate about our mission and believe you can contribute positively, we encourage you to apply, even if you don't meet every requirement.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...