Information Technology Support Specialist

June 5, 2026

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Reports to: Senior Manager of Information SystemsLocation: Onsite, Irvine, CA ***This position is full-time and in person located in Irvine, CA*** About ConsumerDirectAt ConsumerDirect, we’re transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County’s Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we’re looking for a talented individual to join us in our mission to revolutionize the industries we serve. Position Overview:We are looking for a mid to senior-level IT Support Specialist with solid communication, organization, and technical skills, to help support our rapidly growing internal user base. This is an opportunity to join a group of professionals providing excellent support to a dynamic, fast-growing enterprise. You will work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services. Job Duties<ul><li>Azure Active Directory / Office 365: Account Setup; updating distribution lists, creating and managing room resources, shared mailboxes, Group Policies etc.</li><li>Provisioning and maintaining accounts and hardware for incoming hires; Computer Systems, VoIP phones, communication software, etc..</li><li>Working efficiently with users to identify root cause of issues with hardware, software, printers, connectivity, peripherals, and IT services.</li><li>Experience working with Control4 system a plus.</li><li>Maintain audio-visual systems for company meetings, events, huddle rooms. AV and meeting support experience is a plus.</li><li>Provide support to remote team members in different states via phone, remote desktop tools, etc.</li></ul> Qualifications:<ul><li>Loves to help people and solve problems.</li><li>Has 3-7 years of experience supporting the IT needs of a small/medium size business.</li><li>Has great in-person, phone, and written communication skills</li><li>Has a strong passion for security.</li><li>Is comfortable with learning and troubleshooting technology.</li><li>Has excellent customer service and teamwork skills.</li><li>Is willing to learn the processes and procedures of our Cloud Infrastructure and other system administrative tasks.</li></ul> Additional Requirements:<ul><li>Strong understanding of Windows 10. MacOS and Linux a huge plus.</li><li>Basic Small Business Networking; Firewall, Router, Switches, WAN, WAP, VPN.</li><li>Experience with Unifi, Cisco, Fortinet systems a plus</li><li>Familiarity with the following Protocols; ( RDP, DNS, SSL, POP3, IMAP, SMTP, FTP etc.)</li><li>Comfortable implementing a process for Imaging, refreshing and keeping systems updated.</li><li>Implementation of a ticket system as our team grows</li></ul> “Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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