Information Technology Support Specialist

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The it Staff member is responsible for maintaining the organization’s computer system, networks,and hardware. This role ensuressmooth daily operations by providing technical support, troubleshooting issues, and assisting employees with technology-related needs.KEY RESPONSABILITIESInstalling and configuring computerhardware, software, systems,networks, printers, scanners, mobile phones, among other IT devicesMonitoring and maintaining computersystems and networks, including backups, and other IT devices such as security cameras, alarms, access control, UPS, etc.Responding in a timely manner to service issuesand requestsProviding technical supportand training acrossthe company (including MPA)Setting up accountsfor new users.Create user guides and manualsand provide trainingto staff on new systems.Purchasing efficient and cost-effective technological equipment and softwareRepairing and replacing equipment as necessary.Keeping abreast of technology trendsand development, and testing new technologyDevising and establishing IT policies and systems to implement and maintain security controlsPlanning and overseeing projectsby coordinating with developers to build and implement technology solutions (e.g., Net at Work, ScanForce, SPS, ASCI, AI)Communicating with all departments to understand theirrequirementsRevising existing systems and suggesting improvementsDesigning efficient IT systems to meet businessand technology needsSupport cybersecurity efforts,including antivirus and data protection measures.Inventory Management for IT related devices.OTHER RESPONSABILITIESOther IT relatedprojects and/or tasks as Management requests within reason.Assist in deploying and maintaining AI-based applications or integrations.Analize system data using AI tools to identifytrends, issues and optimization opportunities.Respond request and inquires from our headquarters, Makita Japan.REQUIERMENT AND SKILLSFluent in Englishand SpanishWork experience as IT coordinator or similar role over 2+ yearsExperience in projectmanagementFamiliarity with data analysis, APIs and Systemintegrations., AI toolsExcellent organizational and coordination abilitiesA team playerwith excellent communication skillsStrong analytical and problem-solving skillsSolid knowledge of IT systemsand applicationsPunctualityWebsite DevelopmentQUALIFICATIONSBSc/BA in Information Technology or Computer Scienceis preferred, (or equivalent experience)2 years+ experience in IT support,systems administration, or similar role.Proficiency in computer hardware, software, networking and troubleshooting.Familiarity with AI tools, machinelearning basics, or automation platforms.Experience with hardwareinstallation and maintenance(Understanding of TCP/IPprotocols and LAN/WANconfiguration)(Certification (CompTIA Network+, CompTIA Security+ etc.) is a plus)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...