Part-time Bilingual Account Application Processing Analyst: Chinese/English

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Document Processor

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.

We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.

We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers.

Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years.

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Interactive Brokers seeks several motivated individuals to join our Application Support Group as a Document Processor to support the New Accounts team.

This role will be part of a team building one of the world's strongest brokerage brands.

A global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth.

The successful candidate will be motivated, have strong initiative, and be analytical and methodical.

We offer you a position that will both challenge and reward you.

We look forward to reviewing your online application.

Limited to the following eligible locations: Vancouver (British Columbia), Toronto (Ontario), and Montreal (Quebec).

This is a Part-time Fully Remote Position.

Responsibilities within IBKR

  • Use Chinese language skills to translate documents in Traditional and Simplified Chinese.
  • Daily processing of institutional and retail client applications.
  • Reviewing and verifying proof of identity, proof of address, and other documents collected from new account applicants.
  • Collaborate with other cross-functional teams to assist with account approval and maintenance.
  • Cross-reference multiple databases and ensure that regulatory aspects of AML and KYC are completed before opening an account
  • Follow various regulatory requirements and internal policies and procedures.
  • Correspond with clients, sales representatives and Client service representatives.
  • Hours: Commit to a minimum of 30 hours per week with flexibility to work up to 40 hours (subject to hours availability).
  • Weekend Requirement: Minimum 8 hours of availability over the weekend.

Skills Required

  • Bachelor's Degree
  • Excellent command of written and spoken English & Chinese languages
  • Experience: 2-3 years in Financial Services preferred. Recent graduates with relevant degrees who are motivated and demonstrate the right aptitude will also be considered.
  • Proficient user of MS Office applications, including advanced Excel skills
  • Ability to prioritize effectively and multitask
  • Self-organized team player with an excellent eye for detail

To be successful in this position, you will have the following

  • Self-motivated and able to handle tasks with minimal supervision.
  • Superb analytical and problem-solving skills.
  • Excellent collaboration and communication (Verbal and written) skills.
  • Outstanding organizational and time management skills.

Company Benefits and Perks

IB offers a competitive remuneration package including

  • Health, dental, disability and life insurance with 100% premiums covered.
  • Company RSP contribution matching, Stock incentive plan

The anticipated base range for this role is 20.00 CAD to 24.00 CAD hourly, based on skills and experience.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...