Overview
Multi-Line Claim Adjuster
Location: Remote
Schedule: Core business hours
Salary Range: $75,000 - $85,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Line Claim Consultant position is responsible for the investigation, evaluation, negotiation, and resolution of premises liability, product liability, auto liability, bodily injury, and property damage claims, including litigated matters. The position requires the ability to evaluate liability, assess injury and damages exposure, manage defense counsel, negotiate settlements, establish appropriate reserves, and effectively communicate with clients and stakeholders throughout the claim lifecycle.
Responsibilities
- Investigate, evaluate, negotiate, and resolve complex commercial liability claims from assignment through closure.
- Analyze coverage, determine liability, establish appropriate reserves, and evaluate damages exposure.
- Manage litigated claims, including oversight of defense counsel and review of litigation strategy.
- Negotiate settlements within authority and recommend resolutions on higher-exposure matters.
- Maintain timely and accurate claim documentation, action plans, and client reporting.
- Communicate effectively with clients, claimants, attorneys, vendors, and other stakeholders.
- Identify and escalate claim trends, exposure concerns, and coverage issues as appropriate.
- Deliver responsive service while maintaining quality, compliance, and claim handling standards.
Qualifications
Required:
- Minimum 5 years of experience handling commercial liability claims with bodily injury exposure.
- Experience independently handling premises liability claims from inception through resolution.
- Experience handling auto liability claims involving bodily injury exposures.
- Experience managing litigated liability claims.
- Demonstrated ability to investigate, evaluate, negotiate, and resolve complex liability claims.
- Experience establishing reserves, assessing liability, evaluating damages, and managing claim outcomes.
- Active adjuster's license required.
- Strong written, verbal, and client communication skills.
Nice to Have:
- Experience handling complex commercial casualty claims and coverage issues.
- Experience working within a Third Party Administrator (TPA), insurance carrier, or self-insured program environment.
- New York adjuster's license.
- Experience supporting high-profile national accounts with significant communication and reporting expectations.
Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required.
How We Measure Success
Success in this role is measured through effective claim resolution, accurate liability and damages evaluation, sound reserve management, timely claim handling, quality file documentation, litigation management performance, client satisfaction, and consistent adherence to CCMSI claim handling standards.
Why You'll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
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Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
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Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
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Career growth: Internal training and advancement opportunities
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Culture: A supportive, team-based work environment
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Our Core Values
At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:
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Lead with transparency We build trust by being open and listening intently in every interaction.
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Perform with integrity We choose the right path, even when it is hard.
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Chase excellence We set the bar high and measure our success. What gets measured gets done.
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Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
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Win together Our greatest victories come when our clients succeed.
We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.
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