Role Description

We are seeking a Division Director of Virtual Care Center for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us!

The Division Director of Virtual Care Center is responsible for the efficient and effective deployment of nursing and clinical initiatives and processes to support patient care across the Division. The Director is responsible for hiring and overseeing the Division resource (float) pool, and establishes systems and processes for measuring and reporting on operational performance. In addition, they oversee agency usage and flexible staffing within all facilities. This role provides consultation and education to the Division CNO Council. This position provides leadership for administering and planning centralized nursing scheduling and nursing resource pool system-wide.

In partnership with Division PI, the Director will oversee nursing staffing ratios, productivity targets and benchmarking for the system as well as provide education and training as directed by the VP and/or Chief Nursing Executive.

What you will do in the role:

• Engage with individual facilities to identify unique clinical/operational needs and assist with the development of action plans that are consistent with the mission of HCA.
• Directs all Central Nursing Scheduling functions system wide including oversight of float resources across the system and manages all nursing agency usage.
• Evaluates ongoing productivity targets and benchmarks & recommends staffing adjustments as necessary; to include monitoring staffing/scheduling practices and patterns and reports findings to VP, Chief Nurse Executive and PI team.
• Responsible for the hiring, orientation, education and evaluation of resource pool staff.
• Responsible for creating enhancement in operations, directing projects and supporting Shared Leadership through participation on the System Professional Practice Council.
• Develops and oversees the staffing, scheduling and workload systems for the Division to include establishing systems for capturing, tracking, reporting relevant operational statistics such as: Vacancy/turnover rate; and usage/expense of Traveler/agency; Sitter & Overtime percent.
• Prioritizes potential initiatives to ensure maximum benefit and utilization of financial and personnel resources; Assists in the development of budgets for new nursing programs/services and assures they are reviewed, approved, recorded and initiated.
• Develops educational programs to orient nursing directors to budget process, staffing and benchmarking & assists in developing electronic tools such as the nursing scorecard in collaboration with nursing leadership across the Division.
• Coordinates projects and regularly interacts with PI team related to staffing, scheduling and resource management.

Qualifications

• (RN) Registered Nurse license required
• National certification required within 6 months of hire, with preference in nursing executive leadership
• Bachelors Degree in Nursing required
• Masters Degree in Healthcare Administration or Nursing required
• Requires 5+ years of experience with hospital operations with progressive leadership responsibility; Division or multi-site project/program management highly desired

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.