Customer Operations Specialist (Remote) (Midland, TX; Nationwide)

Other Jobs To Apply

No other job posts for this day.

General Responsibilities
The Customer Operations Specialist (COS) ensures that we are consistently meeting our customers' needs. The COS will play a critical part in serving our customers, and is responsible for communicating with our operations team and our customers to ensure service delivery and the highest level of satisfaction.
Specific duties of note include:

  • Assisting in the operation of the American Patrols Operations Desk, serving as critical command and control and serving as the primary liaison between pilots and our valued customers.
  • Inputting, tracking, and analyzing data pertaining to reports received from pilots and the subsequent customer interaction.
  • Directly communicating with customers, leaving a lasting positive impression for the company.
  • Generation of customer reports indicating services provided and results of inspections.
  • Solidifying hard data from a number of vague clues.

Additional responsibilities may involve the following:
  • Assisting with generation of the daily flying schedule and associated mission products using American Patrols proprietary software, Garmin products, and Google Earth.
  • Assisting in coordination with maintenance to understand aircraft availability and its impact on flight operations.
  • Communicating expectations of performance to pilots prior to mission execution.
  • Assisting with general projects relating to the overall business as a critical member of a very small management team.
  • Coordinating with the President to onboard new customers and integrate requested work with existing operations.

Requirements

  • Customer service orientation with an interest in operations.
  • Excellent communication skills, especially verbal.
  • Self-motivated, comfortable working with ambiguity and complexity.
  • Computer skills including Microsoft Office suite as well as Google Earth.
  • Full weekend availability. 5-day work week.

Benefits include healthcare, five days of sick pay, 20 paid vacation days per year. Dress for work is casual (i.e. jeans). Operations take place during daytime only, 365 days per year.

About American Patrols

American Patrols was founded in 1987 and operates from Skywest Airport, South of Midland, Texas. For over three decades American Patrols has performed aerial patrol services for Oil and Gas companies of all sizes. Most of our customer relationships are measured in decades, because we have successfully maintained a customer service-oriented culture. The company operates over 50 aircraft in serving our customers.

This is a non-management position This is a full time position
Back to blog

Other Jobs To Apply

amazon flex $15+/ Hour (Sign on Bonus)!

Get Paid to Test Products at Home – Flexible Hours, Weekly Pay

Data Entry Coordinator (Entry Level / Remote)

Costco Remote Jobs – Customer Service Work From Home

Watch Netflix (Tagger): $12-$46

Remote Data Entry: Flexible Part-Time/Full-Time Roles

Cyber Security Analyst, Entry Level

Remote Crypto-OnlyFans Account Manager | Digital Asset & Creator Economy Specialist

Amazon Paid Growth Specialist (Remote)

Global Apparel Designer

French as a Foreign Language home tutor

Get valuable feedback for your profile. Straightforward copy/paste job - New Freelancers Welcome!

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Student Friendly:Store Clerk(Miami)

CPT-11417 E-Commerce Content & Catalog Virtual Assistant

AML Payment Investigations Analyst

Part-Time Executive Assistant / Operations Admin (US) — Insurance, Benefits, Compliance

The Elite , Typing For Teens: FULL TIME Data Entry Specialist

Chat Support Agent | Remote | Entry Level

Remote Data Entry and Typing Clerk

MSP IT Support Analyst: 365 Admin & Phone Systems

PBX ATTENDANT (Phone Operator)

Remote Social Media Strategist & Content Moderator at MaziCTools United States

amazon flex $15+/ Hour (Sign on Bonus)!

Work At Home Focus Group Panel - Receptionist or Typist Welcome

Senior Flight Attendant|Flexible|Orlando

Airlines Flight Attendant

Remote Work At Entry Level Panelist. No Experience Needed. Immediate Start

TikTok Live Stream Moderator

Amazon Warehouse Associate - Overnight Shift

[Hiring] Patient Care Specialist I @Boston Scientific

Remote Occupational Safety & Health (OSH) Program Manager

ICEYE Intern Lab: Missions Line of Business

Part Time / Remote Work / Flexible•Hialeah

Internship, Service Technician Trainee, West Austin (Spring 2026)

Hallmark Territory and Installation Supervisor (part-time) Beverly Hills, FL 34465

Airport Operations Duty Manager: Hub Performance Lead

Web Server Administrator

Weekend On-Call Coordinator at ComForCare Home Care: 100% Remote (VA)

Remote Telemedicine Veterinarian

14 & 15 year olds needed | Miami Gardens

14 & 15 year olds needed | Doral

Watch Netflix (Tagger): $12-$46

Watch Netflix (Tagger): $12-$46

Disney Remote Data Entry Jobs (Work At Home)

Investment Banking Intern (Spring 2027)

Senior Financial Crimes Specialist

Data Entry Product Support - $45 per hour - No Experience

Customer Officer MBA Internship

Helper for small Indian expat family

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...