Note: The job is a remote job and is open to candidates in USA. Fulcrum Technology Solutions is recruiting for an unnamed client seeking a full-time ServiceNow Developer. The role leads complex ServiceNow development, architecture, integrations, security, performance, development lifecycle practices, and production support.

Responsibilities

• Lead full-lifecycle development of complex ServiceNow applications, features, workflows, and integrations
• Follow ServiceNow development best practices with a strong focus on sustainable configuration over unnecessary customization
• Design and implement solutions across cloud-based applications, enterprise platforms, and supporting technologies
• Establish development standards and participate in rigorous peer code reviews
• Mentor less-experienced developers and help promote scalable, maintainable development practices
• Design system specifications, application architectures, data models, and technical solutions
• Develop and manage integrations between ServiceNow and internal/external enterprise applications
• Work with REST, SOAP, IntegrationHub, APIs, and other integration technologies
• Analyze system performance and identify opportunities to improve scalability, reliability, and efficiency
• Troubleshoot complex issues across distributed production environments
• Serve as a technical resource for platform security and data protection practices
• Implement and maintain appropriate access controls, ACLs, encryption, identity management, and security configurations
• Partner with security and compliance teams to ensure applications and integrations meet organizational requirements
• Participate in security reviews and help maintain compliance across development, test, and production environments
• Build application structures and data models that support highly available, business-critical environments
• Conduct technical discovery, requirements gathering, and feasibility assessments
• Evaluate existing solutions and recommend improvements to architecture, performance, scalability, and maintainability
• Help ensure integrations and applications maintain data integrity and support critical business workflows
• Translate business and technical requirements into actionable development plans and technical roadmaps
• Partner with business stakeholders, technical teams, vendors, and leadership to develop effective solutions
• Participate in Agile ceremonies and contribute to continuous improvement of development processes
• Help improve CI/CD practices, deployment processes, and overall SDLC governance
• Maintain clear technical documentation to support long-term system maintainability
• Lead and participate in code reviews and technical design discussions
• Oversee testing across unit, integration, system, and user acceptance testing
• Establish and maintain a high standard for production releases
• Help ensure solutions are thoroughly tested, secure, scalable, and supportable before deployment
• Take ownership of solutions beyond initial implementation and continuously look for ways to improve them
• Troubleshoot complex production issues and work directly with end users to resolve technical problems
• Provide timely communication and follow-up throughout the issue-resolution process
• Investigate root causes and implement permanent solutions rather than temporary fixes
• Partner with technical and business stakeholders to ensure issues are resolved effectively and efficiently
• Balance strong technical problem-solving skills with a customer-focused approach

Skills

• 5+ years of professional ServiceNow development experience
• Strong experience developing enterprise ServiceNow solutions, applications, workflows, and integrations
• In-depth experience with at least two major ServiceNow modules
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 10+ years of relevant professional experience along with a high school diploma
• Comfortable working independently while contributing within a highly collaborative technical environment
• Strong problem-solving and analytical skills
• Strong written and verbal communication skills
• Must be a U.S. citizen or permanent resident
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) — any specialty
• Strong understanding of when to configure versus customize within ServiceNow
• Experience maintaining scalable ServiceNow environments with an emphasis on platform best practices
• Proficiency in at least one programming language or technology outside of ServiceNow, such as C#, PowerShell, SQL, Java, Swift, Kotlin, or equivalent
• Strong integration experience including REST, SOAP, APIs, IntegrationHub, and related technologies
• Experience integrating ServiceNow with complex enterprise applications and third-party platforms
• Hands-on experience with platform security, including ACLs, encryption, identity management, and access controls
• Experience working in environments with formal security, privacy, or regulatory requirements
• Demonstrated ability to architect solutions and influence technical decisions rather than simply execute development tickets
• Strong communication skills with the ability to work effectively with technical teams, business stakeholders, vendors, and leadership
• Experience working for a consulting organization, technology partner, or systems integrator is a strong plus

Benefits

• 100% remote; the employee has to live in the state of Texas.

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