Job Description

This position will support government customer, no office requirement.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

The Network Operations Center (NOC) Network Administrator will provide operations support to an important government customer in Chandler, Arizona. The Network Administrator is responsible for ensuring infrastructure availability that meets established SLA and performance metrics to a level acceptable to the government customer. The NOC Network Administrator will provide management and support to vendor- and technology-diverse networks and infrastructures. This position is part of a highly technical team responsible for 24x7x365 support of a worldwide network containing over 2,800 networking devices that include switches, routers and wireless access points. The position also supports several network management systems that monitor the availability of the different layers of the IP stack (Devices, applications, interfaces, etc.) running in the environment.

Responsibilities

• Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
• Troubleshoots network systems when necessary and makes improvements to the network.
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts.
• Provides technical/management leadership on major tasks or technology assignments.
• Implement, install, configure, operate, and maintain a range of network operations tools and applications to include Cisco WLAN, Extreme Management Center (XMC), Cisco ISE NAC and Zscaler.
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
• Advanced troubleshooting and support all operational security requirements for network devices and network operations tools and applications
• Advanced troubleshooting and support of the following NOC functional areas that include, but are not limited to:
• Wireless LAN
• Internet Protocol (IP) address management
• Domain Name Server (DNS) administration
• Understand dynamic multipoint VPNs
• Strong written and verbal communication skills.
• Establish plans and goals for self and Analyst that meet the customer current or future projects’ needs.
• Prepare or participate in preparing NOC performance reports as required.
• Monitor, create, edit, and enforce all standard operating procedures, processes and timelines.

Required Clearance

Public Trust (#publictrust)

Required Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor’s degree in related field or equivalent experience.
• 10 years of experience in IT support or related field, preferability in network engineering or operations.
• 4 years of experience providing network support in one or more of the following areas:
• Wireless Access Point (enterprise level) Management and Administration
• Cisco ISE 3.0 (or later) configuration of access/authorization policies
• Cisco CCNP certification, should have the ability to obtain the following within 120 days of the start date or as mutually agreed upon by the supervisor.
• Experience troubleshooting and resolving high-level LAN/WAN network incidents.
• Expert CCNP level switching/routing/troubleshooting in lead technical role including OSPF, BGP, EIGRP, VRRP, HSRP.
• Knowledge and understanding of Software-defined (SD) networking, including SD-WAN technologies.

Desired Qualifications

• Experience using and managing SPLUNK search heads.
• Experience in Windows 2016, 2022 and/or Linux server administration.
• Experience using SD-WAN technologies.
• Extreme certifications covering switching or network access control.
• Implementing Cisco SD-WAN Solutions v2.0 (300-415).
• AWS Certified Solutions Architect – Associate.
• Microsoft Azure Networking Solutions (AZ-700).
• CompTIA Cloud+
• Cisco CCNP Security certification.
• Juniper JNCIA-SEC certification.
• Experience administering and supporting Zscaler Zero Trust Platform.
• Ability to obtain Top Secret/SCI security clearance if required.

Compensation and Benefits

Our NOC Network Administrator earns between $79,600 - $95,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining Our Team — Perks and Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Mesa, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.