ERA Agent

Other Jobs To Apply

No other job posts for this day.

Job Family Group:

Business Support Group

Job Description:

As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs.
  • Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
  • Apply analytical thinking to identify and address customer needs and process inefficiencies.
  • Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
  • Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions.
  • Collaborate effectively with team members and other departments, fostering a positive and productive work environment.
  • Manage workload prioritization effectively to ensure timely and accurate completion of tasks.
  • Exhibit resilience in challenging situations and maintain a high level of professionalism.
  • Develop a strong understanding of customer emotions and tailor interactions accordingly.
  • Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks.
Qualifications
  • Proven experience in a customer service or customer-facing role.
  • Demonstrated understanding and application of agility core practices.
  • Excellent analytical thinking and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to effectively manage and resolve conflicts.
  • A creative and innovative approach to challenges and opportunities.
  • A deeply customer-centric mindset with a focus on delivering positive customer experiences.
  • Proven ability to prioritize and manage a diverse workload effectively.
  • High level of self-awareness and emotional intelligence.
  • Awareness of sustainability principles and their application in a business context.
Work schedule

Evening shift

Night shift

Considering Joining bp?

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

Travel Requirement:

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocationThis position is fully remoteAgility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

​

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Back to blog

Other Jobs To Apply

Entry-Level Online Chat Jobs - Remote Opportunities Earning $25-$35 Per Hour

Entry‑Level IT Support Associate – Dedicated Chat & Remote Technical Assistance Specialist

Legal Assistant - Insurance Defense job at Progressive in Atlanta, GA

Prior Authorization Specialist – Work from Home

Virtual RN Job at reputed company Cross Health in Silver Spring

Warehouse Operations

Warehouse Operations

Amazon Warehouse

amazon flex $15+/ Hour

Work from Home as a Game Tester in the United States

[Remote] Epic- Clinical Service Desk Specialist-REMOTE

Medical Scribe (Remote - Full Time) - Full-time

Game Tester / Community Moderator

[Remote] Epic- Clinical Service Desk Specialist-REMOTE

Work from Home as a Game Tester in the United States

Game Tester / Community Moderator

amazon flex $15+/ Hour

Part Time Package Handler (Twilight) - YVR Area

Class 5 Delivery Drivers - Permanent position

REMOTE CHAT REP – Up to $10,000 per month – FLEXIBLE HOURS! Hiring ASAP!

PACS Admin with Site co-ordinator (reputed company and Divrad)

Freelance Data Entry Work From Home (Remote Position)

Direct Hire Physical Therapist Role $76,000 to $103,000 per year in Seaford, Delaware

Social Media Lead (m/w/d) | Strategie & Performance | 100 % remote

Remote Customer Support Specialist- Part Time & Full Time

Ramp Agent - Evening Shift

Junior Level/ Entry Level Software Engineer (Remote)

**Experienced Online Customer Support Specialist – reputed company Chat Support (Remote) – Part-Time Opportunity**

Portuguese Speaking Complaints Officer

Amazon Warehouse

Warehouse Associate - Night Shift- Immediate Hiring

Call Center Representative- Reno, Nevada- Remote (Any city, NV, US, 99999)

Nurse Consultant (Nursing Home Surveyor)

Amazon Warehouse

reputed company Careers - Find flexible, work-from-home jobs helping customers while earning $25-$35 per hour.

Work from Home Overnight Jobs Late Night Customer Experience Specialist $25-$35/hr ? Enhance customer experiences during late-night hours in a home-based role.

Amazon Warehouse

Remote Part‑Time Customer Service Representative – Flight Operations & Passenger Support – Earn $27/hr at arenaflex

Live Chat Jobs - Remote Position (Up to $35/hour) - No Degree Required, No Experience Necessary

[Remote] DR Systems PACS Administrator / Specialist

Instacart Shopper - Delivery Driver

Remote Physical Therapist in ID

Flexible Part-Time Remote Data Entry Specialist | Flexible Hours & Training Provided | Join arenaflex Team

SOC Analyst I (Remote)

-Work From Home Position | Entry-Level | Flexible Hours

reputed company RN – Clinical Documentation Specialist – CDIP CCDS Required – 100% Remote, GA

Overnight Positions Near Me Online – Non-Phone Digital Chat Role | $25–$35/hr

School Nurse

Entry Level Financial Protection Specialist (Remote)

HelpDesk (Customer Support)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...