Customer Service - Work at Home

Other Jobs To Apply

No other job posts for this day.

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.


About the role:
Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:
  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Qualifications

Must Haves for Work at Home:
  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours
Eligible States
This role is currently limited to candidates residing in
Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:
  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience
Benefits:
  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Back to blog

Other Jobs To Apply

Cybersecurity Analyst (Entry Level)

Entry-Level Data Entry Clerk (Remote)$45 per Hour

Part-Time Airport Customer Assistant & Kiosk Specialist

Content Editor and Moderator

Pharmacy Technician - Prior Authorizations (Work from Home)

A&P Aircraft Mechanic (Dallas/Fort Worth, TX)

Chat Support Agent Jobs Hiring Immediately – Remote, No Phone Calls | $25–$35/hr

American Airlines Virtual Assistant (Remote / Work-at-Home)

Part-Time Online Data Entry Jobs in Malaysia

Overnight Closer Part Time 10pm-2am

American Airlines Virtual Assistant (Remote / Work-at-Home)

Human Resources Specialist 1/Human Resources Specialist Trainee 1/Human Resources Trainee 2 (NY H...

Developer Engagement Representative - Malaysia (Part-Time Contract)

Senior Graphic Designer (Part-Time)

Remote Healthcare Billing Jobs (System Provided)

Remote Tech Product Reviewer | Flexible, Part-Time

Entry-Level Medical Billing Assistant

Work from Home Teaching English Online, no experience necessary, earn upto $19/hr

Louie Louie Bartender (PA, Philadelphia)

Customer Service Reps. / Medical Billing Jobs at Home

Private Tutoring

reputed company Representative – Earn Up to $19/Hour – No Degree Required – Join arenaflex’s Dynamic Home‑Based Team

Entry-Level Remote Customer Care Chat Specialist – Community Moderation & Support – $25‑$30/hr – arenaflex

Overnight Online Position Openings - Part-Time Roles Paying $25 to $35 Per Hour

Senior Social Media Customer Support Specialist – Community Engagement & Brand Advocacy for arenaflex Streaming Services

**Remote Web Chat Support Specialist – No Experience Required, Flexible Hours, $25–$35/hr, Work from Anywhere**

Remote Out of Office Position / Data Entry (Hiring Immediately)

Dynamic E‑Commerce & Publishing Virtual Assistant – Amazon KDP & Etsy Shop Specialist for Innovative Digital Marketplace

HR Coordinator (entry level), Contact Center-Hybrid Schedule

Flexible Part-Time Remote Data Entry Specialist – Work From Home Typing Position with Competitive Pay & Flexible Schedule

Structural Packaging & Retail Display Designer (Remote)

**Data Entry Specialist (Offline Typing Jobs Without Investment – Remote) – blithequark**

Remote Virtual Assistant – Part-Time Opportunity

Remote Virtual Assistant Jobs(Work From Home) – No experience – Part Time

Virtual Sales Associate | No Experience Needed | Remote

Medical Billing And Coding (No experience needed) at Healthbiller Pro reputed company, GA

Entry-Level Content Moderator – Data Entry Specialist – Remote – $70,000‑$80,000 Annual Compensation – Join arenaflex’s Growing Trust & Safety Team

Ups Data Entry Work At Home Jobs - Apply Now

Freelance Airport Operations Crew (PT or FT) Job ID- 2914

Chaplain

Remote Amazon Expert

Remote Out of Office Position / Data Entry (Hiring Immediately)

Back Office Assistant – Remote Jobs for Female Graduates

Airport Workforce Manager: Lead Service & Safety Excellence

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Careermilard Remote Overnight Tackle Night Shifts With Ease Earn

(No Experience/Entry Level) reputed company Data Entry Job reputed company Virtual Assistant

Remote Overnight Jobs | Late Night Customer Support Specialist | $25-$35/hr

**Detail-Oriented Part-Time Data Entry Clerk – 3 PM to 7 PM CT – Join arenaflex’s Dynamic Operations Team**

Start Your Remote Career - Work-Life Balance | Immediate Start | No Experience Needed

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...