Content Editor and Moderator

Other Jobs To Apply

This a Full Remote job, the offer is available from: Asia, APAC, Philippines

Work Setup: Remote

Start Date: ASAP

Equipment Provision: Bring Your Own Device

Schedule:  12AM-9AM Shifting Schedule

What does a day in the life of a  Content Editor and Moderator took like?

Verification Analysis

  • Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings.

  • Use independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details.

  • Apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.

  • Make decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials.

  • Monitor and review system-generated alerts related to client/job-poster activities (such as changes to previously approved listings or messaging limits) and determine appropriate actions.

  • Investigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform.

Content Management

  • Review and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives.

  • Manage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication.

  • Utilize expert knowledge to engage and support employers throughout their casting process.

  • Independently source missing information and enter additional job details provided by employers and third parties into the system for publication.

  • Educate and assist clients as a product expert, addressing questions about the marketplace’s job-posting and application-management tools.

  • Communicate with clients regarding customer service issues that require specialized casting knowledge.

  • Provide guidance and insights to clients on posting jobs and answering questions related to casting tools.

  • Train clients on casting tools and troubleshoot any issues they encounter, ensuring a seamless and positive casting experience.

Additional Tasks

  • Collaborate with other departments (customer service, account management, business development) to support cross-functional needs, enhance customer experiences, identify new leads, and provide account support.

  • Research projects and triage escalated tickets from customer service related to job listings.

  • Examine job database reports to identify previously approved or held jobs that may need attention, recategorization, or early expiration to ensure content remains fresh and relevant.

  • Assist team members with training, troubleshooting, and escalated cases.

  • Perform other responsibilities and tasks as assigned.

What are the required qualifications for a  Content Editor and Moderator?

  • Self-directed, efficient, independent worker able to work autonomously.

  • Experience in job listing and Editing is Required.

  • 1-2 years of CSR experience in a BPO setup.

  • Demonstrated experience handling a high volume of specialized content and users.

  • Highly organized, detail- and deadline-oriented.

  • Able to evaluate information and make decisions independently.

  • Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority.

  • Excellent copy editing, fact-checking, proofreading, and research skills.

  • Good data-entry, account management, and client support skills.

  • Technical acuity—able to understand, utilize, and explain online casting/hiring technology.

  • Strong analytical skills—capable of assembling and interpreting data to assess content validity.

  • Bonus: Knowledgeable about film, TV, theater, commercial production, performing arts, marketing, and casting, or willing to learn and understand the complexities of this marketplace.

Ninja Perks and Benefits

*Full time employees

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: 

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#Supportninjajobs

This offer from "Nuvem" has been enriched by Jobgether.com and got a 0% flex score.
Back to blog

Other Jobs To Apply

Cybersecurity Analyst (Entry Level)

Entry-Level Data Entry Clerk (Remote)$45 per Hour

Part-Time Airport Customer Assistant & Kiosk Specialist

Pharmacy Technician - Prior Authorizations (Work from Home)

A&P Aircraft Mechanic (Dallas/Fort Worth, TX)

Chat Support Agent Jobs Hiring Immediately – Remote, No Phone Calls | $25–$35/hr

American Airlines Virtual Assistant (Remote / Work-at-Home)

Part-Time Online Data Entry Jobs in Malaysia

Overnight Closer Part Time 10pm-2am

American Airlines Virtual Assistant (Remote / Work-at-Home)

Human Resources Specialist 1/Human Resources Specialist Trainee 1/Human Resources Trainee 2 (NY H...

Developer Engagement Representative - Malaysia (Part-Time Contract)

Senior Graphic Designer (Part-Time)

Remote Healthcare Billing Jobs (System Provided)

Remote Tech Product Reviewer | Flexible, Part-Time

Entry-Level Medical Billing Assistant

Work from Home Teaching English Online, no experience necessary, earn upto $19/hr

Louie Louie Bartender (PA, Philadelphia)

Customer Service Reps. / Medical Billing Jobs at Home

Private Tutoring

reputed company Representative – Earn Up to $19/Hour – No Degree Required – Join arenaflex’s Dynamic Home‑Based Team

Entry-Level Remote Customer Care Chat Specialist – Community Moderation & Support – $25‑$30/hr – arenaflex

Overnight Online Position Openings - Part-Time Roles Paying $25 to $35 Per Hour

Senior Social Media Customer Support Specialist – Community Engagement & Brand Advocacy for arenaflex Streaming Services

**Remote Web Chat Support Specialist – No Experience Required, Flexible Hours, $25–$35/hr, Work from Anywhere**

Remote Out of Office Position / Data Entry (Hiring Immediately)

Dynamic E‑Commerce & Publishing Virtual Assistant – Amazon KDP & Etsy Shop Specialist for Innovative Digital Marketplace

HR Coordinator (entry level), Contact Center-Hybrid Schedule

Flexible Part-Time Remote Data Entry Specialist – Work From Home Typing Position with Competitive Pay & Flexible Schedule

Structural Packaging & Retail Display Designer (Remote)

**Data Entry Specialist (Offline Typing Jobs Without Investment – Remote) – blithequark**

Remote Virtual Assistant – Part-Time Opportunity

Remote Virtual Assistant Jobs(Work From Home) – No experience – Part Time

Virtual Sales Associate | No Experience Needed | Remote

Medical Billing And Coding (No experience needed) at Healthbiller Pro reputed company, GA

Entry-Level Content Moderator – Data Entry Specialist – Remote – $70,000‑$80,000 Annual Compensation – Join arenaflex’s Growing Trust & Safety Team

Ups Data Entry Work At Home Jobs - Apply Now

Freelance Airport Operations Crew (PT or FT) Job ID- 2914

Chaplain

Remote Amazon Expert

Remote Out of Office Position / Data Entry (Hiring Immediately)

Back Office Assistant – Remote Jobs for Female Graduates

Airport Workforce Manager: Lead Service & Safety Excellence

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Careermilard Remote Overnight Tackle Night Shifts With Ease Earn

(No Experience/Entry Level) reputed company Data Entry Job reputed company Virtual Assistant

Remote Overnight Jobs | Late Night Customer Support Specialist | $25-$35/hr

**Detail-Oriented Part-Time Data Entry Clerk – 3 PM to 7 PM CT – Join arenaflex’s Dynamic Operations Team**

Start Your Remote Career - Work-Life Balance | Immediate Start | No Experience Needed

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...