At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care by engaging new Medicaid members, completing initial screenings and Health Risk Assessments (HRAs), identifying risks and needs, connecting members to appropriate care and services, and ensuring accurate documentation and compliance.

In this role, you will be a key component in driving customer satisfaction and will have a responsibility to make every interaction informative, productive, and positive for our members and providers. You'll have the opportunity to conduct live outreach, educate members about program benefits and available services, and help support the coordination and management of member needs.

Bring your skills and talents to a role where you'll have the chance to make a meaningful impact. If you reside in the state of Virginia, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. Rotating Saturday coverage is required

Primary Responsibilities:

• Conduct outreach to newly enrolled members to complete the initial health screening
• Identify medical, behavioral, functional, and social needs
• Document screening results and outreach in required systems
• Explain benefits, services, and how to access care
• Connect members to providers, programs, and community resources
• Use clear, respectful communication; arrange interpreters as needed
• Work with care managers, providers, and community partners
• Warm transfer members to care teams when needed
• Knowledge and continued learning of community cultures and values
• Follow HIPAA and all privacy requirements

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma /GED
• 2+ years of experience working with individuals enrolled in Medicaid programs
• 1+ years of experience conducting telephonic interactions with members, patients, or customers
• Intermediate level of proficiency in Microsoft Word, Excel, and Outlook, including document creation, editing, and email/calendar management
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in the state of Virginia

Preferred Qualifications:

• Previous remote (work-from-home) experience, preferably in a phone-based role
• Experience in the healthcare or health insurance industry, with basic knowledge of medical or behavioral health terminology
• Experience working in a hospital, physician's office or medical clinic setting
• Experience in a call center or similar phone-based environment, combined with strong administrative skills, including multitasking between member conversations and accurate real-time documentation in systems.
• Bilingual in Spanish, Farsi, or Vietnamese

Soft Skills:

• Strong verbal and written communication skills, with a focus on professional telephone interaction
• Excellent customer service and interpersonal skills
• Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and work independently
• Excellent interpersonal and problem-solving skills
• Strong problem-solving abilities with attention to detail
• Demonstrates flexibility, attention to detail, and timely follow-through
• Ability to work collaboratively, take initiative, and contribute to individual and team goals
• Ability to address member needs during phone interactions, including supporting individuals in distress and connecting them to appropriate resources when additional support is needed

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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