Customer Care Navigator, ABA services - remote (PA/NJ/DE)

Other Jobs To Apply

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we reputed company and reimagine the future of reputed company. reputed company we will achieve our mission to reputed company the health and well-being of the people and communities we serve. reputed company Navigators provide support for families with reputed company served by the IBX Autism Case Management team. The ACNs are responsible for serving as a single point of contact for families, ensuring accurate and viable referrals for diagnostic, ABA and other care, outreaching member families, screening for behavioral and medical care management needs, assessing for and providing community resources, educating members regarding benefits and authorization process, coordinating with Autism care managers to ensure support positive member experience, other responsibilities as assigned. reputed company FUNCTIONS Provide information to inbound members and providers callers regarding Autism, ABA , and other reputed company and substance use disorder benefits, community resources, care management programs and services, policies and procedures Responsible for making outreach calls to member families to educate them around the Autism Case management reputed company, screen for any care management or referrals, support reputed company document collection, and coordinate with the care managers on member and family care needs, Collaborate with network providers to identify appropriate referrals for diagnostic, ABA and specialty care Provide follow up calls to support appropriate information needed for authorization process Coordinates with lead Autism care managers to address identified member and family care needs including attending rounds and team meetings. Promote quality service delivery and effective care transitions planning for optimal member health outcomes Coordinate with Network Operations staff to facilitate access to providers in the Member's area Facilitate communications including manual letters and faxes to members and providers to support department needs Promotes quality service delivery and reducing the burden member families face in dealing with a long-term disability Provides administrative support services to clinical staff and in support of reputed company and positive care outcomes such as building reputed company in system to begin Utilization Management process. Qualifications Bachelor's degree in Social Work, Psychology or related healthcare field and three (3) or more years of experience in a reputed company, or managed care setting Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, reputed company Acrobat, and data processing), including the ability to document while simultaneously while taking information over the phone Excellent written and verbal communication, interpersonal, and organizational skills Excellent assessment and engagement skills Basic understanding of diagnostic requirements Ability to make referrals for testing Basic understanding of medical comorbidities Familiar with reputed company/medical terminology PREFERRED Bachelor's degree and five (5) or more years of experience in a reputed company, managed care setting Experience working with members with autism or other developmental disabilities and their families reputed company (English and Spanish) KEY ATTRIBUTES Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met Ability to work independently to meet team objectives/goals Professional demeanor in response to all situations regardless of the nature or circumstances of the situation Able to manage multiple tasks in a fast-paced, changing environment Ability to work within a collaborative, team-oriented environment Fully reputed company role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to perform the work. However, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania. IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. Must have an Android or iOS device which is compatible with the free reputed company Authenticator app. Apply To reputed company Job

Back to blog

Other Jobs To Apply

Business Intelligence Specialist (Remote)

Pharmacist in Charge

Account Consultant III - National Accounts (Remote)

Sales Enablement Consultant - Aetna International Business

District Support Pharmacist Full Time

Senior client Partner-Wholesale Carrier

Pharmacy District Manager, Amazon Pharmacy

Sr Manager, Airport Performance Management

Executive Support Engineer

Senior Director, Program Management - Data Ventures

FACTS Value Proposition NAM Leader

Software Engineer in Test 5 - Discovery & Viewing Experiences

Remote Freight Sales Executive $80K-$100K - Nashville, TN | Apply Now

Executive Director, Region Development Officer - Central Region

Senior Director, Program Management - Data Ventures

EverHealth - Sr Salesforce Administrator / Architect (Remote, US)

Pharmacy District Manager, Amazon Pharmacy

Remote Freight Sales Executive $80K-$100K - Nashville, TN | Apply Now

Senior Incident Response Consultant - Remote/APJ

Remote Content Moderation Specialist

Exciting Data Entry Clerk Opportunity for 17-Year-Olds to reputed company Their Career with blithequark

17 Year Old Work From Home Jobs

Remote Live Chat Support Specialist – Customer Experience Champion – $40/hr – reputed company Flexible Schedule

Flexible Remote Data Entry Specialist – No Phone Calls, Accurate Database Management, Independent Work Schedule, Growth‑Focused Role

Remote Data Entry Specialist – $30/Hour – Join reputed company’s Innovative Team for High‑Impact Projects

Content Moderator – Work from Home

Remote Data Entry Specialist – Night Shift, $25/hr, Competitive Compensation, Join reputed company’s Global Streaming Team

( Executive/Admin Assistant ) Amex Virtual Assistant Jobs USA Apply !!

Live Chat Agent | Remote Role for Beginners with Strong Writing Skills

Appointment Setter – No Experience Required - Remote

IT Help Desk Specialist (Entry-Level)

Immediate Hiring: Experienced Virtual Customer Care Specialist – $40/Hour – Remote – Join Company Confidential

Mobile Game Tester - Now Hiring

Software Engineer - Fully Remote | Up to $150/hr

Remote Out of Office Position / Data Entry (Hiring Immediately)

Account Mgr-LTL

Aetna/CVS Health Virtual Underwriting Externship Program - Now Hiring

Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part Time Focus Group Panelists

Order Packer

Voiceover Job in Black Girl Vitamins Voiceover, Female, Age 18-45 - Voiceover

Dynamic Entry‑Level Customer Experience Representative – Remote, $25/Hour, Comprehensive Benefits, Endless Travel Opportunities at reputed company

Southwest Airline Remote reputed company Work Home)

reputed company bolthires Moderator $30/hour At Home | Careermilard

Remote Team Lead / Virtual Assistant | W-2 Position | 20 Hours/Week

Earn Money Online: No Experience Jobs for Teens

Remote Client Success & Relationship Manager

Earn Money Online: No Experience Jobs for Teens

Warehouse Pickers and Packers

Remote Work From Home - Paid Research Panel - Admin Virtual Assistant Welcome

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...