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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Strategic Account Manager/Director – OEM Manufacturing – Remote:
The Strategic Accounts Manager/Director is responsible for cultivating strong client relationships, ensuring customer satisfaction, and driving upselling and cross-selling opportunities with more complex customers located across various regions. This role is pivotal in enhancing customer loyalty and maximizing revenue from existing accounts. This is an individual contributor position at a Manager level.
Key Responsibilities:
- Account Management – Act as the primary contact for accounts, coordinate with sales and support teams, and resolve critical issues in collaboration with UPS operations.
- Value Creation & Strategic Engagement – Conduct business reviews, assess client needs, develop tailored success plans, and drive adoption to maximize ROI.
- Analytics & Reporting – Monitor customer metrics, update retention data, and leverage insights to prevent churn and optimize renewals using tools like UPS DRIVE / SalesForce, Power BI and PredictIQ.
- Strategic Sales Growth – Identify and cultivate upsell and cross-sell opportunities, develop customized proposals, and transition high-value opportunities to Business Development Managers.
- Strategic Partnership Management – Oversee and nurture C-Suite relationships with large, high-value customers, acting as a trusted advisor, driving long-term success, and ensuring seamless collaboration across internal teams.
Minimum Qualifications:
- Deep expertise in international shipping, freight, and supply chain management.
- Enterprise-level experience, managing customers across multiple business units and geographies.
- Proven ability to conduct high-level business reviews and engage executive audiences.
- Strong relationship management, communication, and negotiation skills.
- Extensive experience in customer relationship management and success metrics.
- Track record of managing large, high-value accounts with high customer satisfaction.
- 5 or more years in customer success, account management or supply chain consulting.
- Bachelor’s degree in supply chain, business, or related field;
- Ability to travel up to 50%.
Preferred Qualifications:
- 10 or more years in customer success, account management or supply chain consulting.
- MBA or industry certification preferred but not required.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Remote
Skills:
Alliance/Partner Management, Business Administration, Business Development, Cargo/Freight, Consulting, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer/Client Research, Delivery Driving, Manufacturing, Metrics, Negotiation Skills, OEM (Original Equipment Manufacturer), Power BI, Problem Solving Skills, Proposal Development, Proposal Writing, Relationship Management, Return on Investment (ROI), Revenue Growth, Sales Management, Sales Strategy, Sales Support, Salesforce.com, Strategic Accounts, Supply Chain, Supply Chain Management, Team Lead/Manager, Team Player, United States Citizen, Up-Selling, Willing to Travel
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UPS
Working for UPS
Where are you headed? If you’re ready to get what you want out of your job — out of your life — the smart route is at UPS. As a growing, dynamic Fortune 50 organization, we have the kind of opportunities that will help you go as far as your ambition will take you. So if you’re looking to start on a rewarding future, we’ll get you moving in the right direction.
Here at UPS, we have many positions available, from Hourly Part-Time Package Handlers and Seasonal positions, to Drivers, Mechanics, and full time Professional opportunities. We have professional roles available in Marketing, Information Technology, Sales, Engineering, Finance & Accounting, Customer Solutions, and Global Business Services.
Every day, we choreograph the infinite movements of goods, funds, and information in more than 200 countries and territories.
From our early roots as a Seattle, Washington bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus – empowering commerce around the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
From global giants to local mom and pop businesses, we improve distribution networks and manage supply chains to help our customers to do what they do best. That’s how we make the world work better. And that’s how we build better careers and reward people like you for doing what they love to do most. Join us!
Our Mission
Empowering careers & commerce around the globe takes more than the concerted efforts of innovative thinkers, collaborative teammates & incredible technology. It calls on the values, purpose & mission that have driven us right from the start. We build on our legacy as a caring & responsible corporate citizen through the conduct of our people and company in the communities we serve. Inspire our people & business partners to do their best, offering opportunities for personal development & success.
Company Size:
10,000 employees or more
Industry:
Transport and Storage - Materials
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