POSITION SUMMARY:
The Senior Salesforce Business Analyst will play a critical role in leading the analysis, definition and documentation of customer requirements to translate them into detailed, tangible and measurable user stories and acceptance criteria. We are looking for a Salesforce enthusiast who is enthusiastic about driving change and advocating for their clients to drive value leveraging the Salesforce platform. This role will partner with the Solutions team to translate business requirements into architectural specs that map to our Product roadmap focused on delivering value to our clients against their Strategic priorities. We are looking for a trusted advisor for all things Salesforce. They are a vital bridge between business and technology.
RESPONSIBILITIES:
The ideal candidate is a change agent with consulting experience who will collaborate with key stakeholders at our university clients and our Platform teams to understand business processes and help document requirements, enhancements, capabilities, process automation and customer's insights that are aligned with the strategic priorities
Leads discovery workshops with key stakeholders to understand business objectives, problem statement and targeted goals and outcomes, current use of the platform, and any other customer centric data and processes
Design business processes by analyzing stakeholder requirements; constructing business process models, workflow charts and diagrams; evaluating system capabilities; writing specifications/user stories
Demonstrates Salesforce and extended AppExchange apps that can fit our needs
Drives communications with all key stakeholders for operational enhancements, defects and project deliverables, including facilitating business review demos and capturing feedback for the product backlog
Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange
Map Salesforce capabilities, features and best practices against business and technical requirements
Provide business and engineering expertise throughout each phase of the project, from planning to closeout identifying project milestones, phases, and elements, leading project teams
Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements

MINIMUM QUALIFICATIONS, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:
Education & Experience
7+ years of experience of leading discovery workshops, soliciting and documenting business requirements
5+ years of experience as a Salesforce Business Analyst or System Administrator
Salesforce Admin (ADM-201) certified required
USM and/or UMGC prior experience preferred.
Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired
Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics
Candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills and enthusiastic personality
Strong understanding of key SFDC architectural concepts and how they influence business process designs
Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs
Experience working in an Agile environment and with Agile tooling like Jira / Azure DevOps
Experience in creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications
Experience maintaining system protocols, architecture, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes
Experience establishing and maintaining effective working relationships in team environments and with other business organizations
Knowledge, Skills & Abilities
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Excellent analytical, technology, communication, decision making and problem-solving skills
Excellent written and verbal communication skills
Excellent project management skills and a positive attitude
Strong understanding of Salesforce best practices and functionality
Self-motivated and able to work both with the team and independently while remote
Strong data management abilities
Strong relationship management skills
Strong understanding of and detailed experience with the Salesforce architecture
Knowledge of Software Development Life Cycle (SDLC) methodologies.
Knowledge of JIRA, Azure DevOps or similar project management tool
Knowledge of Agile methodology, working in 3-week sprints, daily scrums, etc.