NTT DATA Services currently seeks a REMOTE Senior PACS & Enterprise Imaging Administrator

Responsible for the administration, support, maintenance, and optimization of enterprise imaging applications, including Picture Archiving and Communication Systems (PACS), Vendor Neutral Archive (VNA), DICOM and HL7 integrations, image exchange platforms, and post-processing applications. Provides production support to ensure the reliability, availability, and performance of imaging systems used across the organization.

Responsibilities:

• Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
• Project Management: Prepare detailed project plans. Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s). Provide weekly status updates on assigned projects. Work with manager to coordinate necessary support with Project Management Office (PMO) as needed.
• Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve ServiceNow tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.
• Administrative: Log hours for project-related work in the Project Portfolio Management (ServiceNow) system on a weekly basis. Utilize ALM Quality Center system for creating test cases and scripts, monitoring testing execution and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.
• Production Support and Maintenance: On call support (support calendar defined by Group or application suite, pager required); Ensuring the integrity, integration and stability of production system; Formulating system scope and objectives to develop or modify complex system designs; Daily checklist for servers, services, log files, backups, scheduled SQL jobs, scheduled tasks, CPU usage, monitor space, transaction logs etc.; Interface maintenance and support; Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users); Working closely with IT resources during upgrades and issue resolutions; Troubleshoot application, process and technical issues. Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed; Coordinate and complete tasks during unplanned downtimes including system maintenance; Support training of IS staff and end-users as needed; Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication; Daily communication with key business process owners and departmental system support staff; Explaining technical and software concepts to non-IS staff; Stay current with new application functionality and enhancements; Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution; Utilize vendor support site to log issues for assistance in resolution; Coordinate with Group Manger and System Administrators and customer departments to implement recommended solutions; and Other duties as assigned.
• Project Assignments: Design, develop and manage an implementation approach through use of standard project management tools such as work plans, change management tools and issues tracking; Analyze user problems, determine and recommend optimum resolution based on system capabilities and user's needs; Consult vendor support sites, discussion forums, and other sources to identify leading practices for implementation of systems; Consult with department on enhancements to ensure integration within the existing environment; Participate in design, build, test, troubleshooting and conversions; Assume project lead responsibilities; Plan, direct, develop, and coordinate the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation; Coordinate and consult with end user departments to determine activities and business functions of their departments; Determine requirements for system software, hardware, interfaces, and application integration; Develop project plans with system specifications based on defined requirements; Formulate and/or define project scope and system objectives through research and fact finding of internal, external and independent sources; Serve as technical leader to plan, coordinate, and develop a comprehensive implementation plan for specific aspects and components of project integration; Develop the project plan, including definition and assignment of project tasks to team members. Establish time lines and project milestones. Monitor progress to ensure compliance with project requirements. Report project status and updates to manger and/or the Project Management Office (PMO); Serve as leader for technical, programming, support, vendor, and end user staff to determine system requirements, resource requirements, utilization, installation, implementation, and communication plans; Install and implement complex software, hardware, interfaces, and upgrades in a multiple user, networked and integrated computer environment; Coordinate and manage systems monitoring and performance enhancement activities to ensure optimal system performance and standards; Establish service level agreement metrics for supported systems based on identified objectives to meet quality standards; Provide application expertise during planning and design; Develop and maintain test plans and scripts in ALM Quality Center; Work closely with Manager to manage vendor resources; Coordinate department testing efforts and communicate on a regular basis with customer; Mentor other System Analysts and assisting other Systems Analysts with more complex and difficult assignments; Identify and document current and future state analysis; Coordinate and document hardware and software installations; and Other duties as assigned.

WORK EXPERIENCE

• 4+ years' work related experience Required
• 4+Project management experience Required

PREFERRED EXPERIENCE: 
-Enterprise App Analysts supporting software must demonstrate competency in software used in their role. All training and testing applicable to the role must be successfully completed and passed within 90 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. Required

EDUCATION: Four-year Bachelor's degree or equivalent experience Required

LICENSES AND CERTIFICATIONS

• Possess or ability to achieve Certified Imaging Informatics Professional (CIIP) from the American Board of Imaging Informatics (ABII) within six months

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $120,000-$130,000 annually. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Benefits:
Retirement / Pension Plans

Skills:
Administrative Skills, Analysis Skills, Application Integration, Budget Management, Business Processes, Business Services, Change Control, Change Management, Change Requests/Orders, Citrix Metaframe, Cloud Computing, Communication Skills, Computer Systems, Consulting, Corporate Policies, Customer Support/Service, Desktop PC, Digital Imaging and Communications in Medicine (DICOM), Documentation, Enterprise Applications, Genetics, HL7 (Health Level 7), Hardware Administration, Hardware Installation, Identify Issues, Imaging Application, Infrastructure as a Service (IaaS), Internet Application, Maintain Compliance, Mentoring, Metrics, Network Integration, Network Operations Center, On Call, Pager, Performance Analysis, Performance Management, Picture Archiving and Communication System (PACS), Problem Solving Skills, Process Flow, Process Management, Production Control, Production Support, Production Systems, Project Design, Project Development, Project Evaluation, Project Management Software, Project Planning, Project Portfolio Management (PPM), Project Schedule, Project Tracking, Project/Program Management, Quality Metrics, Regulatory Compliance, Requirements Management, Research Skills, Resource Management, Resource Utilization, SQL (Structured Query Language), Service Level Agreement (SLA), ServiceNow, Software Administration, Software Design, Software Development, Software Installation, Software Patches, Software Upgrades, Staff Training, Status Reports, Storage Area Network (SAN), Support Documentation, System Integration (SI), System Test, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Lead/Manager, Technical Leadership, Telecommunications, Test Case, Test Plan/Schedule, Test Scripts, Testing, Time Management, Training/Teaching Curriculum, Unit Test, VMWare, Vendor/Supplier Management

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NTT DATA

NTT DATA means Business

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.

NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.

• NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company.
• NTT Group one of the largest Telecommunications Companies in the world.
• NTT DATA is ranked in the top 10 largest global IT services provider in the world.

Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

Company Size:
10,000 employees or more

Industry:
Management Consulting Services

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