Job Title: Client Relationship Consultant
Location: Remote
Schedule: Monday – Friday, Evening Shift: 12:00PM CST – 8:00PM CST
About Us
At Capsim, we’re revolutionizing education through cutting-edge simulation technology. We believe the best way to learn is by doing, which is why we create immersive, real-world learning experiences that engage, assess, and develop learners. With over 1,000 academic and corporate partners across 50+ countries, our solutions prepare individuals for success in their careers.
In 2020, we embraced a fully remote work environment, giving our team the flexibility to thrive nationwide. While remote, we remain deeply committed to fostering a fun, collaborative, and innovative culture that supports personal and professional growth.
Summary
Client Relationship Services is one of Capsim’s most critical business functions. On a daily basis, the client relationship team works closely with our customers, as well with the marketing & sales and product development teams. One of our company's key differentiators is our commitment to service and support of our products.
Client Relationship
Consultants (CRCs) provide customers with solutions and support for all Capsim® simulation products. They develop and nurture long-term relationships with university and corporate instructors. They demonstrate strong interpersonal and communication skills necessary for building trust and affinity with Capsim’s client base and to help them manage the various facets of the role with a personable and professional demeanor.
CRCs work independently with minimal supervision but also operate as part of a team. Each is a self-starter, intuitive, proactive and has the highest work standards. It is necessary to be highly organized, work well with people and know how to prioritize and follow through.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be considered to enable individuals with disabilities to perform the essential functions.
Responsibilities:
A CRC takes responsibility for mastering the following tasks:
- Becoming an expert of every Capsim® product in our portfolio
- Continuously demonstrating a genuine passion for providing solution-oriented support to technical challenges and problems customers bring to your attention. A CRC enjoys mentoring and coaching individuals across a wide range of business experiences by adapting communication styles, simplifying complex concepts, and fostering confidence in the use of Capsim’s tools
- Providing hands-on teaching assistance to instructors, which includes training professors on the features of Capsim’s products; debriefing classes by analyzing a variety of custom reports; and providing administrative support duties to instructors, such as organizing, creating and managing their academic courses
- Providing student support by answering questions, offering guidance on product use and course expectations, and serving as a helpful resource throughout their Capsim experience
- Assisting with select corporate programs, including preparation and occasional on-site or virtual seminars facilitation
- Assisting with new product development, supplementary materials, and customer training tools
- Continual evaluation of current products and programs with feedback to appropriate business functions regarding their strengths and/or weaknesses
- Building long-term client relationships with the goal of not only retaining customers, but turning them into Capsim® advocates and champions
- Reaching organizational goals by taking responsibility for projects, exploring opportunities to learn new tools; embracing and implementing AI tools to help improve performance and efficiency
Qualifications:
- 2-3 years of professional experience in client relationship management and customer service, preferably in an ecommerce or online environment
- Exceptional written and verbal communication skills, with the ability to clearly convey information and professionally handle inquiries or concerns
- Strong organizational skills, meticulous attention to detail, and ability to efficiently manage multiple tasks and priorities independently in a fast-paced environment
- Demonstrated ability to take ownership of projects, proactively manage responsibilities, and reliably see tasks through to completion
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and familiarity with CRM databases and virtual meeting software
- Solid analytical and research skills, with experience conducting qualitative and quantitative analyses to support sound business decision-making
- Business background or academic coursework in core business disciplines such as marketing, finance, or accounting
- Customer-focused mindset with a genuine willingness to provide exceptional service and build positive client relationships
- Collaborative team player who contributes enthusiasm, positivity, and flexibility to team-oriented tasks and initiatives
- Ability and willingness to adapt and take on additional responsibilities to expand skill sets as the role evolves
- Comfort with mathematical concepts, including probability, statistics, fractions, percentages, ratios, and proportions in practical scenarios
- Previous experience with Capsim’s simulations is a plus
Education/Experience:
Minimum required is a Bachelor’s Degree from a Business School.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures. Ability to write reports and correspondence and to effectively present information to Capsim clients. Ability to respond to common inquiries or complaints from students and professors in a professional way.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Interview Process
Our hiring process includes a screening interview, a discussion with the hiring manager, a team interview, and a work sample assessment. We conduct all interviews via Microsoft Teams and kindly ask candidates to turn on their camera. Resumes will only be accepted when submitted to careers@capsim.com, Indeed, or via LinkedIn.
To be considered for this role, candidates must be legally authorized to work in the United States and must not currently or in the future require visa sponsorship (e.g., H-1B). Applicants must also be based within the USA and willing to undergo a background check in accordance with applicable local laws and regulations and must be available to work the required evening shift, Monday through Friday, 12:00 PM – 8:00 PM CST.
All Client Relationship
Consultants are required to travel up to 15% of the time once fully trained.
