Seasonal Tax Support Specialist – Remote

Other Jobs To Apply

Job Description

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Essential Skills:

  • College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
  • Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
  • Strong customer service skills with ability to empathize and instill confidence
  • Some experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus
  • Some experience providing support in a call center environment a plus (WFH or on site)
  • Strong Research skills and the ability to quickly use online resources to find answers
  • Critical thinking, and problem solving
  • Persistence and determination
  • Willingness to utilize audio/visual tools to communicate with customers
  • Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
  • Friendly and reassuring on camera
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus

Job Content/Scope:

  • This is a seasonal customer facing position providing Tax Support to TurboTax Customers
  • Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
  • Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
  • Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Qualifications

Typical Deliverables:

  • High quality customer interactions and experiences
  • Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions
  • Proficient with technology and solid knowledge of computer operations and software.
  • Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
  • Document customer interactions
  • Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: careers.intuit.com. EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply now!

Back to blog

Other Jobs To Apply

**Remote Night Shift Live Chat Support Agent – $25–$35/hr, Fully Online Training, No Experience Required**

Data Entry Clerk Work From Home - Part Time Focus Group Panelists

Call Center & Contact Center Professionals

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Data Entry / Medical Billing Work at Jobs

Walmart Data Entry Work From Home (Entry Level/No Experience Required)

Entry Level Work From Home Remote Position Focus Group Panelist

HVAC Project Sales Account Manager

**Part-Time Remote Data Entry Clerk & Administrative Assistant – Flexible Home‑Based Role with Competitive Compensation and Survey Research Opportunities**

**Remote Online Chat Customer Support Representative – Entry Level, No Experience Required – Join arenaflex**

Remote Part-Time Evening Positions Available at Twilight Solutions

Remote Chat Support Specialist – Immediate Hire, $25–$35/hr, Work From Home – Customer Experience Champion at arenaflex

Remote Out of Office Position / Data Entry (Hiring Immediately)

Social Media Manager (Part Time)

Remote | IT & Administrative Support Workflow Specialist — \$40–\$85/hour

**Entry-Level Data Entry Specialist – reputed company Schedule, Immediate Start at arenaflex**

REMOTE- OUTPATIENT UTILIZATION REVIEW RN- MUST BE NYS LICENSED

Online Campaign Manager (work from home anywhere in the world)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Online Transcription Jobs for Beginners

-Work From Home – Entry Level Customer Service Rep | Start ASAP

Data Entry & Entry Level

Moms Welcome Interviews

[Remote] Senior Executive Recruiter (Direct Hire)

Remote Data Entry Pro | Growth Path

Departmental Assistant

Remote Out of Office Position / Data Entry (Hiring Immediately)

Online Transcription Jobs for Beginners

Basic Data Entry Agent Work From Home – No Experience Needed

[Remote] Senior Equipment Engineer, Senior Member of Technical Staff (SMTS)

Live Chat Support Operator | Work-From-Home Opportunity | No Experience Needed | Earn Up To $35/Hour

[Remote] Senior Executive Recruiter (Direct Hire)

REMOTE- OUTPATIENT UTILIZATION REVIEW RN- MUST BE NYS LICENSED

Remote Care Navigator: Patient Access & Reimbursement

Manager, Technology Systems and Operations (Creative)

Package Handler at UPS

Driver I - Aramark NYC Catering

Virtual Customer Care Agent | No Experience Required

Urgently Hiring: Virtual Data Entry Representatives

Work From Home - Up to $750/ week

Utilization Management Nurse Consultant - Medical Review (Remote

Away from Home Sales Representative - Lethbridge/Medicine Hat/Southern AB

15 Legit Ways to Make Money From Home - Work From Home Jobs!

Remote Customer Experience Representative | No Experience Required

Work From Home Game Tester

[Remote] Senior Executive Recruiter (Direct Hire)

Live Chat Support Operator | Work-From-Home Opportunity | No Experience Needed | Earn Up To $35/Hour

Moms Welcome Interviews

[Remote] Senior Equipment Engineer, Senior Member of Technical Staff (SMTS)

Part-Time Social Media Manager

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...