Location: Remote

Compensation Range: $70-90K

Candidates can reside in one of the following states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MO, MS, NC, NV, OH, OK, SC, PA, TN, TX, UT, VA, and WI

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  Serve as one of the primary systems administrators for the Salesforce.com environment of 400+ users
• Conduct business requirement gathering sessions that detail end-to-end process mapping
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions
• Work collaboratively with team members to design and execute solutions that include data mapping, object modeling, page layout design, and automated business processes.
• Implement new enhancements including the creation of custom objects, advanced Salesforce Flows, email alerts, approval processes, and templates.
• Support, optimize, and maintain Salesforce AI capabilities—including Agentforce, Einstein Copilot, and predictive models—to enhance system automation and streamline business processes.
• Assist in managing and maintaining integrations between Salesforce and other applications/systems.
• Successfully document and maintain documentation on application use, process flows, and user training materials.
• Design, test, debug, and deploy quality, scalable, and well-documented configuration-based solutions on the Salesforce platform.
• Perform routine reviews of configuration, data, and usage to ensure long-term viability, data integrity, and user adoption.
• Identify opportunities for enhancements and modifications to improve system performance, efficiency, and reporting.
• Handle all basic administrative functions including user account maintenance, role hierarchy/security management, report and dashboard development, and other routine tasks.
• Complete regular internal system audits, manage Salesforce data feeds, and prepare for seasonal platform upgrades.
• Effectively act as a liaison between users, vendors, and the application development team.

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  Process Automation: Proficiency in designing, building, and troubleshooting complex Salesforce Flows (Record-Triggered, Screen Flows, Scheduled Actions) in alignment with platform best practices.
• Project & Time Management: Solid organizational skills with a demonstrated ability to meet deadlines, handle simultaneous requests, and prioritize tasks effectively.
• Analytical Thinking: Creative and analytical thinker with strong problem-solving skills and a high attention to detail.
• Communication: Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization (including management, staff, students, and external vendors).
• Requirements Gathering: Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from underlying true business needs.
• Impact Analysis: Ability to assess the impact of new requirements on Salesforce and existing upstream/downstream processes or systems.

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  A high school diploma or equivalent experience
• Minimum 2-3 years of hands-on experience as a Salesforce.com administrator
• Saleforce.com Certified Administrator (ADM201) required
• Salesforce.com Business Analyst or Platform App Builder Certification preferred
• Hands-on administration experience with Salesforce Education Cloud, Agentforce, Data Cloud and Tableau is highly desirable
• Experience leveraging and configuring AppExchange products to develop a solution
• Experience with Gearset or another Salesforce DevOps solution is desirable
• Experience soliciting, gathering, analyzing user input, and documenting user stories/process flow diagrams
• Experience in 3rd party integrations, preferably with the following providers: HubSpot, Intacct, Asperato, DocuSign, FormAssembly, Canvas, Regent, Marketing Cloud
• Strong understanding of Salesforce platform best practices, data security models, and declarative configuration capabilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements

PHYSICAL AND COGNITIVE DEMANDS:

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  Listen to management, employees, students, and vendors and communicate verbal and written feedback. Must be able to exchange accurate information in these situations.
• Observe and detect concerns or areas for improvement within the workplace
• Frequently move about the office and customer/prospect locations in diverse environments.
• Maintain a high level of consistent cognitive function to negotiate complex transactions with management, employees, students, and vendors.
• Stoop, kneel or crouch when maneuvering the office environment.

• Lift up 25lbs at times.