Job Type: Regular Scheduled Hours: 24 Job Summary: Reports to Virtual Health Manager, the RN Virtual Health Triage Nurse is primarily responsible for successfully receiving and triaging inbound calls to St. Elizabeth Physicians practices. The RN Virtual Health Triage Nurse is responsible for the medical triage of these patients using established protocols and providing specified guidance per said protocols. The RN Virtual Health Triage Nurse is also responsible for scheduling appointments for patients as indicated by the protocol set. The RN Virtual Health Triage Nurse is a member of the Virtual Health Care Team and collaborates with providers at St. Elizabeth Physicians to provide safe, timely, effective, and efficient patient care. As a member of the Virtual Health Team, the RN Virtual Health Triage Nurse must be able to operate on an interdisciplinary team and may be required to participate in other Virtual Health initiatives. Participation may include but is not limited to: providing guidance on care and best practices, piloting new initiatives, and/or working remotely as a member of a Virtual Team. Job Description: Job Title: RN Virtual Health Triage Nurse- (3rd Shift, Part time 24 Hours) Must live within 1 hour of Erlanger, KY to be considered BENEFITS: Work from home after training Opportunity for Career Growth LICENSES AND CERTIFICATIONS: Active, unencumbered multistate (compact) RN nursing license issued by a Nurse Licensure Compact (NLC) state, specifically Kentucky, Indiana or Ohio. Must obtain an Ohio and Indiana Registered Nurse (RN) license within 30 days of hire. EDUCATION: Minimum: Associate Degree in Nursing Desired: Bachelor’s of Science in Nursing (BSN) YEARS OF EXPERIENCE: 3 years of RN Experience DUTIES & RESPONSIBILITIES Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA. Triage patients per protocol recommendations. Schedules appointments for patients. Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Ensures complete and accurate information in the Electronic Health Record Communicates in an effective and professional manner with patients, providers, support employees, co-workers, and management. Contributes to the development of protocols, procedures, patient education, and training as assigned. Participate in peer review, quality assurance, and other committee functions. Other duties as assigned. REQUIRED SKILLS AND KNOWLEDGE: Ability to manage and prioritize multiple tasks. Knowledge of electronic Health Records – (EPIC). Comfort in using Perfect Serve for provider messages. Knowledge of Microsoft Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills as needed. Work professionally with doctors, hospital administration and management, SEP associates and the public. Organized, neat and self-motivated. Warm personality with concern for others. Excellent verbal and written communication skills. Excellent interpersonal skills. Ability to affect change. Ability to perform critical analysis. Self-directed. Work well telephonically as well as face-to-face. Ability to work autonomously. Positive attitude. Quest for learning and excellence. FLSA Status: Non-Exempt Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other. St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, Southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.