[Remote] Senior Customer Success Technical Architect - Bilingual (English and French)

Other Jobs To Apply

No other job posts for this day.

Note: The job is a remote job and is open to candidates in USA. IBM Global Sales brings together innovation, collaboration, and expertise to help clients solve complex business challenges and drive digital transformation. The Senior Customer Success Technical Architect will serve as a trusted technical advisor for Confluent customers, guiding architecture, adoption, retention, and expansion while partnering with Sales, Product, Engineering, and Customer Solutions teams. The role focuses on data streaming platforms, customer technical success, and solutions involving Kafka, Flink, cloud infrastructure, and distributed systems.


Responsibilities

  • Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success
  • Identify customer technical objections and develop strategies to address those blockers to adoption
  • Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design
  • Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
  • Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management
  • Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers
  • Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products
  • When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering

Skills

  • Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
  • Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies
  • Self starter who loves a fast-paced environment
  • Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
  • Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
  • Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
  • Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
  • Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
  • Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
  • Experience with Java Virtual Machine (JVM) tuning and troubleshooting
  • Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
  • Ability to learn new technologies quickly, as well as a strong interest in doing so!
  • Confluent Developer or Administrator certifications (
  • Experience with Apache Kafka & Apache Flink
  • Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc
  • Emerging Technologies Knowledge: Experience in staying up-to-date on industry trends, market dynamics, and key players, with the ability to identify and capitalize on emerging opportunities
  • Strategic Thinking: Experience in developing industry insights and solutions that drive business value and address pressing industry challenges, with the ability to think strategically and tailor guidance to client needs

Benefits

  • World-class onboarding
  • Continuous learning
  • A supportive culture
  • Tools and opportunities to grow your career
  • US Remote work arrangement

Company Overview

  • IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions. It was founded in 1911, and is headquartered in Armonk, New York, USA, with a workforce of 10001+ employees. Its website is

  • Company H1B Sponsorship

  • IBM has a track record of offering H1B sponsorships, with 1230 in 2026, 2857 in 2025, 3115 in 2024, 2047 in 2023, 1795 in 2022, 1153 in 2021, 2669 in 2020. Please note that this does not guarantee sponsorship for this specific role.

  • Back to blog

    Other Jobs To Apply

    FULL TIME Netflix Remote No Experience $24/hour At Careermilard

    Easy Work-From-Home Medical Transcription Jobs With High Pay

    Watch Netflix (Tagger): $12-$46

    Shopify Operations Specialist — Remote (Night Shift IST)

    Remote Work From Home Administrative Assistant Admin - Part Time Panelists Needed

    Amazon Data Entry Jobs From Home Hiring Now

    Amazon Work From Home - Virtual assistant jobs

    Amazon Customer Service - Work From Home $16-$24/hr

    Remote Member Services Partner (Evenings/Weekends)

    Online Jobs for Teens: Flexible Opportunities for Young Workers

    Part-Time Evening Jobs - Online/Offline reputed company...

    Remote Errand Runner in MA

    College Ambassador Intern

    Paid Product Tester

    Part Time Remote Data Entry Job (Target Part Time)

    Entry Level Data Analyst (Remote)

    Watch Netflix (Tagger): $12-$46

    Flexible Grocery Warehouse Associate(Lodi)

    Part Time Remote Jobs At Netflix $25/H – Work From Home

    Remote Data Entry Clerk/Administrator (Part-Time) at FedEx

    [Hiring] Travel Scheduling Associate @Truedirectionhi

    Remote Live Chat Support Entry Level Welcome Currently Hiring No Degree Needed

    Remote Overnight General Teleradiologist (W2 or 1099) with Partnership

    No Experience Needed Office Clerk

    Join Amazon in Brooklyn as a Warehouse Packer | Hiring

    Remote Amazon Product Tester – Get Paid to Review Items

    Amazon Digital Content Specialist (Remote)

    Part-time [Remote Part-time jobs] American Express Data Entry Jobs Job ID- 2506

    Remote Work From Home Data Entry Clerk - Part Time Panelists Needed

    Apple Client Platform Engineer (Remote, US) (Remote)

    Remote Records Clerk

    Contract Writer-Editor

    Amazon Associate Work From Home Jobs for Female/Male: th, Graduate Can Apply

    Mobility Dispatch Supervisor

    Work From Home Product Tester – $25-$45/hr – No Experience Needed

    Virtual Assistant with Permanent Work-From-Home (WFH) Opportunity, Pan – bolthires Store

    Watch Netflix (Tagger): $12-$46

    Remote Online | Events Coordination Assistant | No Experience Needed

    Call Center Agent (PT or FT - 100% Work From Home)

    UPS Remote Jobs (Data Entry) $25/Per Hour WFH

    Client Relationship Consultant (Monday - Friday, Evening Shift, Remote)

    Disney Remote Job (Data Entry, Entry Level) $70...

    Part-Time Fulfillment Center-Warehouse Packer(Brooklyn)

    Data Analyst - Remote USA

    US-Based English Typist Needed for Handwritten Document Transcription - Contract to Hire

    Amazon Fulfillment Center Order Picker

    Amazon Fulfillment Center Package Sorter

    Amazon Fulfillment Center

    The Ideal Remote Job: Reviewing Products on Amazon

    Urgent Part-Time:Flight Attendant(Chicago)

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...