Employment Type:
Full time
Shift:
Description:
Summary
Provides expert direction, management, and assistance to managers, colleagues, and vendors in analysis and resolution of complex issues related to service and delivery of security access for HR/Payroll system. Acts as a Subject Matter Expert for administration and technology support for Workday, security role processing. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize risk in all situations. Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service.
Position allows for work remote.
- Strong Workday experience highly preferred, including experience with WD Help and Journey's.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.
Manages specialized Human Resource service delivery for the HR Service Center. Operates as subject matter expert in areas of security access administration, or other Human Resources functional areas. May serve as back-up for other specialty areas.
Acts independently to manage semi annual audit of security access to Workday for HR users. Reviews and reconciles discrepancies with security roles, and role base access. .
Acts as team trainer for the implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment. Ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base.
Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.
Works with the manager to provide team analytics and metrics and assembles relevant data in a management presentation format. Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.
Builds and maintains collaborative relationships with health ministry staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of escalated assignments.
Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.
Supports and maintains an effective team environment by providing synergy to all processes.
Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements.
Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.
Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
Performs administrative activities, which includes completion, review, and approval of HR business transactions relating to security role assignments, preparing statistical/operational reports and conducting data integrity audits. Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS
Must possess a comprehensive knowledge of Human Resources, process integration and contact/service center operations, as normally obtained through an Associate's Degree and four (4) to five (5) years of progressive experience with increased responsibility in an HR specialist or support role experience in a high volume work environment or an equivalent combination of education and experience. A Bachelor's degree in Business Administration, Business Systems, Human Resources or related field is preferred.
Advanced proficiency of HRIS required. Must possess a comprehensive knowledge of HRIS and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience) Serves as subject matter expert on HR systems and tools and is able to identify when information appears out of alignment or incorrect. Familiarity with Workday. Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills.
Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.
Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and health ministries.
Demonstrated proficiency in MS Office Suite.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel to the various Trinity Health sites, if/as needed
Must possess the ability to comply with Trinity Health policies and procedures.
Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.
Operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. There are no confined spaces.
Manual dexterity for keyboard use is necessary as well as the ability to work ergonomically in an office environment.
Hourly pay rate: $27.96 - $41.95
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
RemoteSkills:
Administrative Skills, Analysis Skills, Auditing, Business Administration, Business Solutions, Case Management, Communication Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Establish Priorities, Federal Laws and Regulations, HIPAA (Health Insurance Portability and Accountability Act), HRIS/HRMS, Human Resources, Human Resources Management, Human Resources Processes, Interpersonal Skills, Keyboards, Knowledge Base, Leadership, Legal, Maintain Compliance, Manual Dexterity, Metrics, Microsoft Office, Multitasking, Payroll Software/Services, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Product Support, Reconciliation, Regulatory Compliance, Regulatory Requirements, Risk Management, Security Auditing, Service Delivery, Service Level Agreement (SLA), State Laws and Regulations, Sustainability, Team Player, Technical Support, Time Management, Training/Teaching, Willing to Travel, Work From Home
Trinity Health
Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. It is a family of 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, the Trinity Health system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. In fiscal year 2023, the Livonia, Michigan-based health system invested $1.5 billion in its communities in the form of charity care and other community benefit programs.
Company Size:
10,000 employees or more
Industry:
Healthcare Services
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Website:
