Job Summary

Progressive Technology is looking for enthusiastic and customer-focused Remote Helpdesk Agents to join our dynamic Call Center Support team. As the first point of contact for our customers, you will provide technical assistance and resolve support issues with professionalism, empathy, and efficiency. This is an excellent opportunity for individuals who thrive in a fast-paced, remote environment and have a passion for solving problems and delivering top-notch service.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding software, hardware, and network-related issues.

• Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.

• Document issues and resolutions in internal ticketing systems accurately and promptly.

• Escalate complex issues to appropriate technical teams when necessary.

• Maintain a high level of professionalism and empathy while addressing customer concerns.

• Follow up with customers to ensure their systems are fully functional after troubleshooting.

• Adhere to standard operating procedures, quality guidelines, and performance metrics.

Required Skills and Qualifications

• High school diploma or equivalent; additional certifications in IT or customer service are a plus.

• Excellent verbal and written communication skills.

• Strong problem-solving and critical-thinking abilities.

• Ability to multitask and manage time efficiently in a remote work setting.

• Proficiency in using Windows/Mac OS, Microsoft Office Suite, and basic troubleshooting tools.

• Dependable internet connection and a quiet workspace for calls.

Experience

• 1+ year of experience in a helpdesk, call center, or customer support environment preferred.

• Experience with remote desktop support tools and CRM/ticketing systems (e.g., Zendesk, ServiceNow) is an advantage.

Working Hours

• Flexible scheduling options including morning, afternoon, evening, and weekend shifts.

• Full-time: 35-40 hours/week | Part-time: 15-25 hours/week.

• Schedules are assigned based on availability and business needs.

Knowledge, Skills, and Abilities

• Customer-first mindset with a high level of patience and empathy.

• Ability to work independently and stay motivated in a remote environment.

• Knowledge of basic networking concepts (e.g., Wi-Fi, VPN, routers).

• Strong attention to detail and commitment to service quality.

• Willingness to continuously learn and adapt to new technologies and procedures.

Benefits

• Fully remote work – no commute, ever!

• Competitive hourly pay with performance bonuses.

• Paid training and professional development opportunities.

• Medical, dental, and vision insurance (for eligible employees).

• Paid time off and holiday pay.

• Employee wellness programs and technology stipends.

Why Join Progressive Technology?

At Progressive Technology, we do not just offer jobs – we build careers. You will be part of a forward-thinking company that values innovation, collaboration, and people. Our supportive and inclusive work culture empowers you to thrive professionally while maintaining work-life balance. Whether you are looking to grow in the tech support field or gain remote work experience, we provide the tools, training, and mentorship you need to succeed.

How to Apply

Ready to start your journey with us? Apply now by submitting your resume and a brief cover letter outlining your experience and interest in the role. Click the Apply Now button on our careers page or send your application directly to us. Qualified applicants will be contacted for a virtual interview.