Job Overview

Position: Travel Consultant. Salary: $22 per hour. Company: American Express. Location: Wyoming, USA. Education: Bachelor’s degree. Remote work (hybrid) available; requires 25Mbps Internet and a quiet workspace.

Job Responsibilities

• Provide top‑class customer support to AmEx card participants with unforgettable travel experiences.
• Ask personalized questions to understand patron needs and deliver proactive, outstanding service via multichannel support.
• Develop travel expertise to assist travelers with itineraries, cancellations, re‑bookings, and exchanges.
• Troubleshoot travel‑related issues and guide customers on using the American Express travel website.
• Research, plan, and execute customized travel itineraries, including booking domestic and worldwide flights, car and resort travel.
• Assist card members in accessing unique benefits and maximizing loyalty rewards.
• Communicate current product offerings, fees, and relevant information to card members.
• De‑stress card members during unexpected travel situations and maintain focus on customer experience.
• Maintain a “Club First” mindset and promote loyalty.

Qualifications

• Proven ability to provide high‑quality customer support, preferably in a call‑center environment.
• Experience in hospitality, concierge, lifestyle services, high‑cease customer service, or sales roles.
• Travel reservation experience is a plus.
• Passion for building customer loyalty through attentive listening, rapport, and excellent support.
• Strong written and verbal communication skills in English.
• Consultative skills and ability to offer confident guidance.
• Geographic knowledge and cultural awareness.
• Ability to recover from stress in a fast‑moving environment.
• Problem‑solving skills with creative solutions for immediate resolution.
• Attention to detail and accuracy.
• Computer skills — proficiency with multiple tools and systems.
• Time management and multi‑tasking.
• Integrity and ability to handle customer data with sensitivity.
• Team‑player attitude working with colleagues at all levels.
• Metrics‑driven mindset with a healthy drive to exceed targets.
• Availability to work shifts, nights, and weekends.
• Bachelor’s degree (or equivalent).

Benefits

• Competitive base pay.
• Performance‑based bonus.
• Health, dental, vision, and life insurance.
• HMO coverage from day one for employee and eligible dependents.
• Retirement fund.
• Professional growth through training and career advancement.
• Paid maternity/paternity leave.
• On‑site facilities: gym, yoga/dance studio, game room, library, lounge.

Remote Work Requirements

Hybrid work arrangement (onsite and work from home) is required. Home office must have a reliable 25Mbps Internet connection and a quiet, non‑public workspace.