Note: The job is a remote job and is open to candidates in USA. Merck is preparing for the potential U.S. launch of an oncology mRNA-based individualized neoantigen therapy for early-stage melanoma. The Associate Director, Oncology Treatment Site Lead will educate and support treatment sites on onboarding, readiness, workflows, logistics, issue resolution, and reliable end-to-end product execution across the Southwest territory.

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey
• Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics
• Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross‑functional coordination and defined processes
• Appropriately collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support
• Utilize our company generated data and dashboards to assess appropriate site operational metrics (as approved) and identify opportunities for operational improvement
• Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education

Skills

• The candidate must reside in the designated geographic territory
• • Bachelor's degree required
• • Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration
• • Strong understanding of the healthcare ecosystem
• • Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies
• • Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies
• • Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders
• • Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites
• • Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines
• • Strong leadership skills and ability to collaborate in cross-functional, matrix organizations
• • Ability to travel ~50%
• • Valid driver's license
• • Experience supporting site activation/readiness and operational support for advanced therapies (e.g. cell therapies, gene therapies, radioligand therapies)
• • Experience working with complex oncology workflows
• • Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise

Benefits

• Eligible for annual bonus
• Eligible for long-term incentive, if applicable
• Medical healthcare benefits for employee and family
• Dental healthcare benefits for employee and family
• Vision healthcare benefits for employee and family
• Other insurance benefits for employee and family
• Retirement benefits, including 401(k)
• Paid holidays
• Vacation
• Compassionate days
• Sick days
• Remote work arrangement

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