Process Assistant

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Amazon Process Assistant (Full-time)

Since opening our virtual doors in 1995, we've been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers - from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer's faces.

Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers.

Responsibilities:

  • Track and report ATS/labor hours
  • Occasionally assist with production duties, train associates and verify SOP (standard operating procedure) compliance
  • Ensure successful area performance through tracking and reporting metrics
  • Independently assess all aspects of associate work performance and provide timely and detailed feedback
  • Participate in Operational Excellence initiatives
  • Maintain a full understanding of workflow and daily production goals
  • Review and update SOP's as required
  • Ensure work areas remain clean and are properly equipped
  • Identify and address safety hazards within the work area, and participate in safety initiatives
  • Coach associates on ways to work safely at all times
  • Ensure all job injuries are reported timely in accordance with established policies and procedures
  • Provide vacation coverage for Area Managers

Skills:
Coaching, Housekeeping/Cleaning, Leadership, Metrics, Operational Support, Performance Analysis, Policy Development, Procedure Development, Standard Operating Procedures (SOP), Time Management


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Amazon.com Inc


At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit

Company Size:
10,000 employees or more


Industry:
Retail


undefined:
1994


Website:


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