Personal Cruise Consultant - REMOTE - US

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We’re looking for an amazing sales professional to join our team as a Personal Cruise Consultant. This is a fully remote/work from home position. You’ll be responsible for making outbound sales calls to guests interested in Holland America Line’s cruises, building relationships to develop referrals and repeat business, managing your database by contacting guests at the right time with the right message, using excellent listening skills, and asking qualified discovery questions to close sales.

We are seeking energetic, outbound sales-minded, and performance-driven individuals to join our team.

Here’s what Holland America Line is looking for in its Personal Cruise Consultant. Is this you?

Successful candidates will have:

  • Strong sales skills
  • Excellent time management and multi-tasking abilities
  • Strong written and verbal communication skills
  • Ability to master new computer systems; prior experience with Excel and Outlook preferred

You will be a relationship-based sales consultant, placing 40-60 outbound calls and generating 100+ outbound emails daily, responsible for meeting performance metrics and objectives.

Benefits and Perks:

  • Uncapped, performance-based compensation: base hourly wage plus sales incentives
  • Opportunity to work remotely full-time
  • Travel perks: discounted cruises and travel for you and your family
  • Working hours: 8-hour shift Monday through Friday, 7 AM – 6 PM PST, weekends as needed
  • Occasional weekend overtime during peak periods
  • Comprehensive benefits from day one, including medical, dental, vision, HSAs, life insurance, disability, paid time off, professional development, and 401(k) with stock purchase plan

Compensation:

  • Minimum $15/hour (varies by location)
  • Guaranteed incentives during training and post-training
  • Estimated first-year earnings: $50k–$80k+ depending on performance

Your PCC Journey:

After application and assessment, successful candidates will complete a virtual interview and then 10-12 weeks of paid training. Post-training, your earning potential grows as you build your book of business. The training class begins on October 20th, 2025.

Hours for training: Monday - Friday, 8 AM to 4:30 PM PST. Regular working hours are Monday through Friday, 7 AM – 6 PM PST, with 1 hour lunch and two 15-minute breaks. Weekends as needed. A 12-month commitment post-training is required.

This position is 100% remote, US only. (Note: Not available in certain states listed in the original description.)

Holland America Line will provide work equipment and cover a monthly internet support allowance of $50, provided your internet meets specified speed and connection requirements.

Our Culture…Stronger Together

We prioritize compliance, environmental protection, and the health, safety, and well-being of our guests, staff, and visited communities. Learn more at:

Holland America is an equal opportunity employer committed to diversity. We provide reasonable accommodations upon request. Contact recruiting@hollandamericagroup.com for assistance.



Make sure to apply with all the requested information, as laid out in the job overview below.
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Remote working/work at home options are available for this role.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...