MSP Technician - Work from Home (Some Field Work Required, See Description)

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Are you an MSP technician who is tired of working in an office and would love the flexibility of a work from home position with a company that will support you and make you feel part of the team? If this sounds like an excellent choice for you, please read the entire post to make sure you quality before applying.

Please do not apply if you do not have at least 2 years of recent MSP experience!

This is a work-from-home remote position with some onsite field work on Long Island required. Must have a vehicle to drive to and from clients around Long Island Area.

  • Some field work required (Plugging in new computers, printers, and networking devices)
  • Helpdesk support answering phones, logging into client computers to fix any issues.
  • Setup new clients on Microsoft cloud (Azure AD, Endpoint Manager, SharePoint)
  • Manage and maintain customer backup systems.
  • Managed security software.
  • Support Windows workstations and servers.
  • Working with RMM and PSA ticketing systems.
  • Working to support and onboard clients.
  • Help create and update processes in our documentation software.
Job Type: Full-time Pay: $60,000.00 - $65,000.00 per year

Benefits

  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Life insurance
  • Paid time off
Work Location: Remote
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...