Mgr, Account Mgt • Health Plan Account Management

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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.<br><br><strong>Position Summary<br><br></strong>As a Health Plan Manager, Account Management you will be client facing and work directly with key client contacts. Your role is an integral part of the overall account services team that owns the client relationship and delivers client satisfaction. You will demonstrate a high level of accountability through the execution of timely, accurate, and reliable interaction with the client. Interactions include email, client calls, video conference and in person meetings etc.<br><br>The Health Plan Manager, Account Management owns the hiring, training, and development for a team of Account Managers and Sr. Account Managers. Using your deep knowledge of the PBM and CVS Health, you will provide guidance and mentorship support to your direct reports, driving the overall improvement in skill sets and career development for your team members.<br><br>You will work cross functionally with internal leaders in the organization to drive outstanding client satisfaction and identify best practices and ensure project focus is on the most important initiatives that will provide the best in class value to our customers.<br><br>To be successful in this role you will have the following.<br><br><strong>Knowledge<br><br></strong><ul><li> Microsoft applications (Excel, PowerPoint, Word, Outlook, Teams)</li><li> Advanced understanding of CVS Health, PBM and Health Plan market segments<br><br></li></ul><strong>Skill<br><br></strong><ul><li> Excellent written and verbal communication skills both virtually and in person<br><br></li></ul><strong>Ability<br><br></strong><ul><li> Ability to work on multiple projects, prioritize, and resolve complex problems</li><li> Ability to work variable hours to support a client’s needs</li><li> Ability to recruit, lead and develop a team of professionals</li><li> Ability to develop and lead a high performing team</li><li> Ability to keep highly sensitive client and CVS Health information confidential<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li> A minimum of 5 years of work experience</li><li> Travel up to 25% of the time, including flights, overnight stays, local travel, short-notice travel, and other travel the Company deems necessary.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 3 or more years of experience in Healthcare or in an Account Management role<br><br></li></ul><strong>Education<br><br></strong><ul><li> Bachelors degree or equivalent experience required<br><br></li></ul><strong>Anticipated Weekly Hours<br><br></strong>40<br><br><strong>Time Type<br><br></strong>Full time<br><br><strong>Pay Range<br><br></strong><strong>The Typical Pay Range For This Role Is<br><br></strong>$60,300.00 - $132,600.00<br><br>This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.<br><br>Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.<br><br><strong>Great Benefits For Great People<br><br></strong>We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.<br><br>This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<br><br>Additional details about available benefits are provided during the application process and on Benefits Moments.<br><br>We anticipate the application window for this opening will close on: 12/20/2026<br><br>Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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