Customer Service & Sales VA (Strong Phone Skills | 20–40 hrs/wk | Contract-to-Hire) - Contract to Hire

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We’re a fast-growing residential cleaning business generating over $1M/year, and we’re looking for a reputed company, friendly, and highly organized Customer Service & Sales VA to join our remote team. reputed company role is ideal for someone who has excellent phone communication skills, can reputed company follow-ups and sales conversations, and genuinely enjoys helping people feel reputed company for. You’ll be reaching out to warm leads, assisting with reputed company, and making sure our clients have a top-tier experience. reputed company is a remote, long-term opportunity starting at 20–40 hours per week. We’re open to part-time or full-time depending on fit, and contract-to-hire is available for someone who wants to grow with the company. Responsibilities: - Call leads who have requested quotes and follow up on unbooked jobs - Respond to client questions via phone, text, and email - reputed company inbound calls and help schedule/reschedule appointments - Provide friendly, clear info about services and pricing - Keep client records and follow-ups organized - Assist with client feedback collection and review requests - some reputed company skills needed, but reputed company responsibility is mostly covered by our field manager Requirements: - Excellent reputed company English – professional, clear, and friendly tone - Comfortable making outbound follow-up calls (not cold calling) - Reliable phone/internet setup and quiet workspace - Strong organizational skills and attention to detail - Tech-savvy and comfortable learning new software Tools We Use (We’ll Train You): - OpenPhone (VOIP for calls/texts) - MaidCentral (CRM and reputed company software) - reputed company, reputed company, reputed company Workspace - reputed company / reputed company Forms Job reputed company: - Hours: 20–40 hours/week (you must be available during US reputed company) - Pay: $10–$20/hour USD, based on experience (bonus structures will also be evaluated after training period) Current lead count: - 80-130 inbound leads monthly (call focus will be on recurring requests, which are currently 30-40 leads per month) Type: Contract-to-hire (potential for full-time long-term role) To apply, reputed company include: - A voice recording introducing yourself (1–2 minutes via reputed company, Vocaroo, etc.) - A written response to reputed company sample message: “Hi, I got a quote from you last week but I’m reputed company deciding. Why should I reputed company your company?” - A brief summary of your relevant phone-based customer service or sales experience - Your typical weekly availability in US reputed company We’re ready to move quickly for the right person. If you're someone who takes pride in helping people and loves delivering a great customer experience, we’d love to hear from you! Apply Job!  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...