Inbound Phone Representative - Remote (No Cold Calling)

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American Training Institute (ATI) is a Texas trade school that helps adults get job-ready skills. Much of our students' tuition is covered through state workforce funding. We're hiring Inbound Phone Representatives to talk with people who are already interested in our programs.

THIS IS NOT COLD CALLING.

Every call you take is a live transfer from our screening agent, who confirms the lead is interested before sending them to you. Every single call is from an interested lead.

What you'll do:

- Answer live transferred calls throughout your shift

- Walk each lead through our offer and the next steps

- Clarify and answer their questions clearly and with confidence

- Get them to the next step and schedule their visit to one of our offices

- Log each call and its outcome in our system

Requirements:

- Fluent English with a clear, neutral American accent. Callers must understand you easily.

- Spanish is a plus, but not required

- Reliable internet, a quiet workspace, and a good headset

- Available and responsive for your whole shift. You must be ready to pick up calls at all times during your hours.

We will train you on everything: our programs, our offer, and our scheduling process.

Shifts (U.S. Central Time):

We're open to all hours and are hiring for three shifts. Tell us which one you want:

1) 12:00 AM - 8:00 AM

2) 8:00 AM - 5:00 PM

3) 5:00 PM - 12:00 AM

How to apply:

- Apply here and tell us which shift you want (1, 2, or 3).

- Send us a short voice recording (1-2 minutes) introducing yourself as if you were answering one of our calls. Include a link to the recording (Google Drive, Dropbox, Vocaroo, etc.) in your application. Applicants who send a voice recording get priority.

- If you speak Spanish, include a short Spanish recording too.

Pay: $7.25 - $10.00 per hour

Expected hours: 40.0 per week

Application Question(s):

  • Which shift do you want? 1) 12:00 AM - 8:00 AM, 2) 8:00 AM - 5:00 PM, or 3) 5:00 PM - 12:00 AM (U.S. Central Time)
  • Please paste a link to a 1-2 minute voice recording of yourself answering one of our calls (Google Drive, Dropbox, Vocaroo, etc.). Applicants who send a recording get priority.

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...