Fulfilment Associate

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Company Description

Voxblock enables children to listen to spoken stories without the distraction of technology, fostering a love of storytelling and language learning. Located in Edinburgh, Voxblock aims to provide children with high-quality stories without the need for screen-based devices, promoting engagement and creativity.

Job Title: Fulfilment Associate

Company Name: Voxblock

Location: Edinburgh (On-site)

Duration: Mid-October 2025 - January 2026

Contract Type: Part Time (AM), Temporary (25 hours per week)

Salary: National Living Wage (£12.60)

Industry: E-commerce

Reporting To: Head of Operations

Additional details: Potential for this role to become permanent from February 2026

Expectation for the role to move out to Eskmills in Musselburgh in Spring 2026

Role Description

We’re a fast-growing startup, and we’re excited to be expanding our team during our busy period. This is a fantastic opportunity to join a dynamic team at an exciting stage of our journey, with the potential to join the team permanently after a successful Christmas sales period.

Your Responsibilities:

  • Accurately pick, pack, and dispatch both D2C and B2B orders daily using our fulfilment software.
  • Maintain an organised warehouse and track inventory as required.
  • Help with incoming stock deliveries.
  • Assist in the finishing process by adding audio to book blocks (training will be provided).
  • Work closely with the Customer Service and Publishing Associate to manage replacement orders, returns and new product launches.
  • As part of a startup, flexibility is key—you may need to take on additional tasks to support the team if the role is extended beyond the Christmas period.

What We’re Looking For:

Essential:

  • Basic but confident IT skills
  • Ability to lift and move heavy or bulky items.
  • Strong attention to detail to ensure orders are packed and labelled accurately.
  • Highly organised, with the ability to manage high order volumes, deliveries, and book-finishing to tight deadlines.
  • Excellent verbal and written communication skills are essential.
  • Fluent in English.

Desirable:

  • Experience using fulfilment or inventory management software (Zoho Inventory experience is a plus).
  • Experience with e-commerce platforms like Shopify, Sendcloud, or other fulfilment tools.
  • A passion for books, audiobooks, or literacy.
  • Familiarity with audio technology or production tools.
  • Previous experience in warehouse, logistics, or fulfilment operations.

Why Join Us?

  • Be part of a growing, innovative company making a real impact.
  • Work in a flexible, fast-paced environment.
  • Potential for a full-time position after the initial contract period

Interview Process:

  • 1st Stage in-person personality and culture fit chat with Head of Operations at our Edinburgh office.
  • 2nd stage in-person competency and skills chat with Head of Operations and Founders at our Edinburgh office

Equal Opportunities Employer

We are an equal opportunities employer and welcome applications from all suitably qualified people, and are committed to diversity and inclusion in our team.

Please send your CV and a short cover letter to rachel@voxblock.co.uk

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...