Guest Experience Agent (Full-Time & Part-Time)JFK International Airport | Minute Suites

Apply Today and Join Our Growing Team!

Minute Suites is continuing to grow, and we're looking for energetic, guest-focused professionals to join our award-winning team at John F. Kennedy International Airport (JFK).

With two successful locations inside JFK and continued expansion across the country, there has never been a better time to join Minute Suites. We provide travelers with a clean, private, and comfortable space to relax, work, recharge, or refresh while on the go.

If you enjoy hospitality, sales, and creating memorable guest experiences, we'd love to meet you.

Important Requirements

• Full-Time and Part-Time positions available
• Open availability is required
• Must be available to work mornings, evenings, weekends, holidays, and overnight shifts as needed
• Airport environment experience is a plus but not required

About the Role

$19.75/ Per hour + Commissions

As a Guest Experience Agent, you are the face of Minute Suites. You will welcome travelers from around the world, help them find the right services for their needs, and ensure every guest enjoys a first-class experience from check-in to check-out.

This role combines hospitality, customer service, sales, and operational excellence in a fast-paced airport environment.

What You'll DoDeliver Exceptional Guest Experiences

• Welcome and assist guests with professionalism and enthusiasm
• Create a warm, inviting, and memorable experience for every traveler
• Answer questions and provide recommendations based on guest needs
• Ensure a smooth check-in and check-out process

Drive Sales & Service

• Learn and confidently promote all Minute Suites services and products
• Recommend suite upgrades, shower packages, memberships, and retail products
• Utilize consultative selling techniques to enhance the guest experience
• Help achieve location sales and guest satisfaction goals

Maintain Operational Excellence

• Maintain accurate guest reservations and transactions
• Follow company policies, procedures, and safety standards
• Complete daily operational tasks and reporting requirements
• Assist with inventory management and supply replenishment
• Maintain a clean, organized, and welcoming environment

Support Team Success

• Build positive relationships with teammates, airport partners, and guests
• Contribute to a collaborative and supportive team culture
• Adapt to business needs and assist with additional responsibilities as assigned
• Participate in ongoing training and development opportunities

What We're Looking For

We're seeking individuals who are:

• Friendly, outgoing, and service-oriented
• Reliable, dependable, and accountable
• Comfortable engaging with travelers from diverse backgrounds
• Strong communicators with excellent interpersonal skills
• Detail-oriented and organized
• Adaptable and able to problem-solve in a fast-paced environment
• Motivated to learn, grow, and advance their careers
• Passionate about hospitality and creating exceptional guest experiences

Why Join Minute Suites?

At Minute Suites, we believe our people are our greatest asset. We invest heavily in training, development, and career advancement opportunities.

Many of our airport leaders began their careers as Guest Experience Agents and grew into management positions.

Benefits & PerksCareer Growth

• Ongoing training and development programs
• Internal promotion opportunities
• Leadership development pathways

Health & Wellness

• Fully paid medical coverage for eligible full-time employees
• Dental and vision plans available
• Paid Time Off (PTO) for eligible full-time employees

Work Environment

• Supportive and respectful leadership team
• Flexible scheduling opportunities
• Holiday pay
• Diverse and inclusive workplace culture

Compensation

• Competitive hourly pay
• Performance-based bonuses and incentives
• Opportunities to increase earnings through sales performance

About Minute Suites

Minute Suites is an award-winning 24/7 hospitality concept located inside airport security checkpoints. Our private suites provide travelers with a clean, quiet, and secure space to work, rest, recharge, shower, or simply enjoy a moment of peace during their journey.

Our mission is simple:

Providing people with privacy to improve their lives.

If you're ready to join a growing company that values hospitality, teamwork, career development, and exceptional guest experiences, we encourage you to apply today.

We look forward to welcoming you to the Minute Suites family.

Minute Suites is proud to be an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace for all employees.

Pay: From $19.75 per hour

Benefits:

• Employee discount
• Free parking

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• John F. Kennedy International Airport, NY 11430 (Required)

Work Location: In person