Director, Employee Communications

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Your potential has a place here with TTEC’s award-winning employment experience. As a Director, Employee Communications working remote in Canada, you’ll be a part of bringing humanity to business. You’ll set the enterprise communication strategy that connects business priorities, transformation, culture, and employee experience into a clear global narrative. This role requires flexibility to support global meetings and business priorities across time zones as needed. #experienceTTEC

What You’ll be Doing

You’ll lead TTEC’s employee communications function, defining the strategy, narrative, governance, and measurement approach that help employees understand the company’s direction and their role in its success. You’ll advise executive leaders, People & Culture, and business teams on communication priorities across regions, channels, and key business moments.

As a senior communication leader, you’ll anticipate communication risks, guide transformation messaging, and equip leaders to communicate with consistency and confidence. You’ll develop a high-performing team, strengthen editorial and channel practices, and ensure employee communications support business outcomes.

You’ll report to the Executive Director of Talent Attraction & Employee Experience. You’ll build a strategic, disciplined, and trusted communication function that delivers enterprise counsel, measurable plans, and employee-centered content.

During a Typical Day, You’ll

  • Set the enterprise employee communications strategy, narrative priorities, governance model, and operating rhythm for global programs, executive messages, transformation initiatives, and culture moments
  • Advise senior leaders on communication priorities, risks, timing, audiences, and message approach
  • Lead and develop a global employee communications team while aligning work across communications, channel, creative, production, and business partners
  • Shape executive messages, leader talking points, employee updates, presentations, campaign materials, and change communications
  • Define communication plans with clear objectives, audiences, channels, deliverables, owners, timing, approvals, and measurement
  • Strengthen governance, prioritization, editorial planning, and reporting so strategic work is planned, resourced, and delivered consistently
  • Use employee insights, communication metrics, and business feedback to evaluate effectiveness, guide recommendations, and support leadership decisions

What You Bring to the Role

  • Bachelor’s degree in communications, marketing, public relations, journalism, organizational communication, or equivalent experience
  • Significant experience leading employee communications, executive communications, internal campaigns, or change communications in a complex organization
  • Proven ability to lead teams, set priorities, coach communicators, and build practices that support consistent delivery
  • Executive-level writing, editing, and messaging skills with the ability to make complex topics clear, relevant, and actionable
  • Ability to advise senior leaders, lead through influence, and build trusted partnerships across functions, regions, and levels
  • Strong operational discipline, including the ability to manage competing priorities, approvals, timelines, risks, and deliverables
  • Experience using communication metrics, employee feedback, and business context to guide strategy and strengthen outcomes

What You Can Expect

  • Support for your career and professional development
  • An inclusive, community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Paid time off, wellness, healthcare, and other benefits based on your location
  • A competitive compensation package and performance bonus opportunities, where applicable
  • Flexibility to support global meetings and business priorities across time zones as needed

About TTEC

TTEC is a global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. We are committed to creating a diverse and inclusive workplace where every employee feels valued, respected, and empowered to contribute to our shared success.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...