Customer Support & Outbound Operations Specialist (Part-Time / Remote)

Other Jobs To Apply

No other job posts for this day.

Customer Support & Outbound Operations Specialist (Part-Time / Remote)
Company: RunToWork (runtowork.com)
Role Type: Part-Time (approx. 15–20 hours/week)
Location: Remote
Compensation: Competitive hourly rate based on experience
About the Role
RunToWork provides automated 24/7 AI front-office coverage, dispatching, and call triage for service businesses and trade contractors. We are seeking a tech-savvy, customer-focused specialist to handle client onboarding support and help manage our cold outbound email systems.
In this dual-focus role, you will be the friendly frontline face assisting customers with setting up and running their RunToWork portals, while also maintaining our outbound infrastructure across Smartlead.ai and Instantly.ai.
Key Responsibilities
  • Customer Success & Technical Support: Guide new clients through onboarding on runtowork.com, answer product questions via chat/email, and troubleshoot basic configuration settings with a patient, customer-first attitude.
  • Outbound Campaign Management: Monitor, organize, and manage day-to-day email campaigns inside Smartlead.ai and Instantly.ai.
  • Deliverability & Inbox Health: Keep an eye on domain warmup metrics, mailbox health, reply sorting, and bounce rates across cold email accounts.
  • Lead Triage: Review inbound replies from outreach campaigns, filter out unsubscriptions, and pass warm leads or demo requests directly to the team.
  • Feedback Loop: Document recurring customer questions and operational hurdles to help improve our onboarding guides and self-service materials.
What We Are Looking For
  • Customer-Facing Polish: Warm, clear, and professional written and verbal communication skills; comfortable explaining software workflows to non-technical users.
  • Email Platform Familiarity: Direct experience with—or a demonstrated aptitude to quickly learn and operate—Smartlead.ai and Instantly.ai.
  • Solid Tech Foundation: Comfortable with modern web apps, SaaS dashboards, browser troubleshooting, and cloud tools.
  • Self-Directed & Reliable: Ability to manage your schedule, stay on top of daily inbox checks, and work independently in a remote setting.
Nice-to-Haves

Prior experience in a Tier 1 customer support, virtual assistant, or sales development representative (SDR) role.
  • Basic understanding of email deliverability standards (SPF, DKIM, DMARC) and domain warming.
  • Familiarity with field service businesses or automated telephony platforms.
How to Apply
Please send your resume along with a short paragraph describing:
  • Your experience troubleshooting software or helping customers with tech products.
  • Any experience you have with Smartlead, Instantly, or similar cold outreach platforms (or why you feel confident learning them quickly).
  • Email: bobby@norbecktech.com

This is a remote position.

Back to blog

Other Jobs To Apply

FULL TIME Netflix Remote No Experience $24/hour At Careermilard

Easy Work-From-Home Medical Transcription Jobs With High Pay

Watch Netflix (Tagger): $12-$46

Shopify Operations Specialist — Remote (Night Shift IST)

Remote Work From Home Administrative Assistant Admin - Part Time Panelists Needed

Amazon Data Entry Jobs From Home Hiring Now

Amazon Work From Home - Virtual assistant jobs

Amazon Customer Service - Work From Home $16-$24/hr

Remote Member Services Partner (Evenings/Weekends)

Online Jobs for Teens: Flexible Opportunities for Young Workers

Part-Time Evening Jobs - Online/Offline reputed company...

Remote Errand Runner in MA

College Ambassador Intern

Paid Product Tester

Part Time Remote Data Entry Job (Target Part Time)

Entry Level Data Analyst (Remote)

Watch Netflix (Tagger): $12-$46

Flexible Grocery Warehouse Associate(Lodi)

Part Time Remote Jobs At Netflix $25/H – Work From Home

Remote Data Entry Clerk/Administrator (Part-Time) at FedEx

[Hiring] Travel Scheduling Associate @Truedirectionhi

Remote Live Chat Support Entry Level Welcome Currently Hiring No Degree Needed

Remote Overnight General Teleradiologist (W2 or 1099) with Partnership

No Experience Needed Office Clerk

Join Amazon in Brooklyn as a Warehouse Packer | Hiring

Remote Amazon Product Tester – Get Paid to Review Items

Amazon Digital Content Specialist (Remote)

Part-time [Remote Part-time jobs] American Express Data Entry Jobs Job ID- 2506

Remote Work From Home Data Entry Clerk - Part Time Panelists Needed

Apple Client Platform Engineer (Remote, US) (Remote)

Remote Records Clerk

Contract Writer-Editor

Amazon Associate Work From Home Jobs for Female/Male: th, Graduate Can Apply

Mobility Dispatch Supervisor

Work From Home Product Tester – $25-$45/hr – No Experience Needed

Virtual Assistant with Permanent Work-From-Home (WFH) Opportunity, Pan – bolthires Store

Watch Netflix (Tagger): $12-$46

Remote Online | Events Coordination Assistant | No Experience Needed

Call Center Agent (PT or FT - 100% Work From Home)

UPS Remote Jobs (Data Entry) $25/Per Hour WFH

Client Relationship Consultant (Monday - Friday, Evening Shift, Remote)

Disney Remote Job (Data Entry, Entry Level) $70...

Part-Time Fulfillment Center-Warehouse Packer(Brooklyn)

Data Analyst - Remote USA

US-Based English Typist Needed for Handwritten Document Transcription - Contract to Hire

Amazon Fulfillment Center Order Picker

Amazon Fulfillment Center Package Sorter

Amazon Fulfillment Center

The Ideal Remote Job: Reviewing Products on Amazon

Urgent Part-Time:Flight Attendant(Chicago)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...