Customer Care Specialist - Great Benefits

Other Jobs To Apply

Who We Are

Helping families protect their future is at the heart of what we do. Our team brings together people who value meaningful work, professional growth, and the flexibility to build a rewarding career.

We support that growth through practical training, personalized mentorship, and modern tools that help our team stay connected. Collaboration, integrity, and initiative guide how we work with clients and with one another.

For more than six decades, our organization has served unions, associations, and working families throughout North America through supplemental benefits and permanent insurance coverage. As our team expands, we’re seeking individuals who enjoy helping others and want to grow alongside us.

About the Opportunity

You’ll be a trusted contact for clients, helping them understand available coverage, answering questions, and guiding them through important benefit decisions.

By making information clear and accessible, you’ll help families feel informed and supported while building lasting professional relationships.

How You’ll Contribute

  • Develop strong client relationships through attentive service and regular follow-up

  • Assist with questions about benefit options, policy updates, and the claims process

  • Explain coverage information clearly and accurately

  • Support a smooth onboarding experience for new clients

  • Coordinate with leadership to identify ways to improve client service

  • Strengthen your skills through ongoing training, coaching, and leadership development

What You Bring

  • Strong communication skills and the ability to connect with different people

  • A patient, approachable, and service-focused attitude

  • Confidence using digital tools and working in a remote environment

  • Good organization, initiative, and follow-through

  • A willingness to learn and pursue professional growth

  • Customer service, sales, or insurance experience is welcome, but not required

  • Legal eligibility to work in the United States or Canada

What We Provide

  • A fully remote work environment

  • Weekly pay with performance-based monthly bonus opportunities

  • Comprehensive training and individual mentorship

  • Opportunities to advance into leadership

  • A collaborative team that supports your development

  • Meaningful work helping families understand and access financial protection

Bring your motivation, communication skills, and willingness to learn—we’ll help you build the knowledge and confidence to move forward.

Back to blog

Other Jobs To Apply

SEO Blog Writer & Newsletter Writer for Christian / Catholic Nonprofit (Ongoing)

Remote SAP Sales Lead: Order-to-Cash & Pricing

Apple Client Platform Engineer (Remote, US) (Remote)

Apple Client Platform Engineer (Remote, US) (Remote)

Manager, Revenue Accounting - Remote

Remote Specialty Pharmacy Technician

FULLY REMOTE | New Business Account Executive, LE, GBS HR Practice

Sr. Labor Engineer(Remote Or Hybrid)

Data Scientist /data analyst entry level /AI /software programmer(Remote)

Data Scientist /data analyst entry level /AI /software programmer(Remote)

Remote Administrative Project Lead for Mission-Critical Ops

Remote Field Service Technician: Hardware Diagnostics

FULLY REMOTE | New Business Account Executive, LE, GBS HR Practice

Sr. Labor Engineer(Remote Or Hybrid)

District Retail Manager - Central Plains

Revenue Operations Manager

Remote Cybersecurity Solutions Consultant

Senior Lead Business Accountability Specialist – CBL Sanctions Risks and Initiatives

Remote Cybersecurity Solutions Consultant

Revenue Operations Manager

Call Center Specialist [Work From Home - Night Shift - Full Time]

District Retail Manager - Central Plains

Application Modernization Specialty Seller at NTT Group: 100% Remote (US)

Call Center Specialist [Work From Home - Night Shift - Full Time]

Stay-at-Home Moms 21–39: Become a Paid Surrogate (Prior Birth Required Paid $50K-$85K) - Now Hiring

Application Modernization Specialty Seller at NTT Group: 100% Remote (US)

Application Modernization Specialty Seller at NTT Group: 100% Remote (US)

District Retail Manager - Central Plains

Remote Medical Billing/Coding Specialist

US-Operations Specialist

US-Operations Specialist

Part Time Faculty – Communications

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Accounts Payable Specialist — Remote

Communications Specialist II

Remote Work At Home Position For Administrative Assistant Job Seekers

Remote Out of Office Position / Data Entry (Hiring Immediately)

Customer Experience Consultant (Remote)

Booking and Scheduling Coordinator – Remote

Logistics & Supply Chain Management Expert - Remote

Customer Experience Consultant (Remote)

Locum Tenens Recruiter (Remote) (United States)

Remote Service Desk Analyst or IT Technical Support Analyst

Manager Technology Data Science TechOps

Customer Success Manager (North America)

Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week) - Now Hiring

Seasonal Tax Support Specialist – Remote

BCBA-Part Time, Remote/Telehealth

Account Manager II (Remote)

REMOTE Prior Authorization Pharmacy Technician

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...