Chevrolet Zone Manager Parts and Service - Sacramento/Seattle

Other Jobs To Apply

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.

The Role:  

Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand. 

What You'll Do  

  • Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards. 
  • Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity. 
  • Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management. 
  • Take full ownership of Zone revenue, customer retention, and overall customer experience. 
  • Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed. 
  • Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability. 
  • Oversee execution of business plans and implement countermeasures to address challenges and promote innovation. 
  • Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT), objectives Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance, Workplace of Choice, Engagement, Direct Leaders Index, Participation 
  • Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques 

Your Skills & Abilities (Required Qualifications)   

  • Bachelor’s Degree or equivalent professional experience. 
  • 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. 
  • 3+ years of experience leading, coaching, and developing a team preferred.   
  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.   
  • Ability to travel up to 50%.  
  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. 

What Can Give You a Competitive Edge (Preferred Qualifications)   

  • Excellent oral and written communication skills, with the ability to inform and persuade effectively. 
  • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. 
  • Effectively Inspires & Motivates Others to Achieve High Performance  
  • Successfully builds and maintains strong internal/external relationships  
  • Successfully Drives for Results & Drives Change Management  
  • Effectively demonstrates Informative and Persuasive communication skills  
  • Effectively works autonomously with strong Time Management & Prioritization Skills  
  • Effective With Timely Problem Solving   
  • Consistently Demonstrates Innovation and Creativity   
  • Consistently Demonstrates Initiative & Adaptability   
  • Strong Customer Orientation 

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
       • The salary range for this role is $149,500-199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
       • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits:
       • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Back to blog

Other Jobs To Apply

Earn 19 plus per Hour - (Remote) Customer Service Representative

amazon flex $15+/ Hour (Sign on Bonus)!

Remote Customer Service Specialist

Work from Home Overnight Jobs | Remote Overnight Customer Care Specialist | $25-$35/hr

Remote Credentialing Office Assistant - Part-time

Visual Development Artist- Ink

Customer Service - Work at Home

Delta Airlines Work From Home (Remote)$27/Hour

Customer Service Representative - Day & Evening shifts - Work from Home

Manager - P&C Systems | Remote- United States

Administrative Assistant - Vacation Planning (Remote)

Delta Airlines Remote Customer Support Positions Available – Job ID- 462 Job ID- 2640

Remote Entry-Level Customer Support – No Experience Required

Work From Home Customer Service Rep

Customer Service Rep (PT or FT)

Google Remote Jobs (No Experience) $24/Hour

Data Entry Clerk Work From Home - Part Time Focus Group Panelists

Earn 19 plus per Hour - (Remote) Customer Service Representative

amazon flex $15+/ Hour (Sign on Bonus)!

amazon work from home $15+/ Hour (Sign on Bonus!)!

Remote Customer Service Specialist

Remote Part-Time Data Entry Specialist for The Walt Disney Company - No Experience Required, Work from Home, and Be Part of the Magical World of Disney

Work from Home Overnight Jobs | Remote Overnight Customer Care Specialist | $25-$35/hr

Remote Credentialing Office Assistant - Part-time

Work From Home Customer Service Rep

Visual Development Artist- Ink

Customer Service - Work at Home

Costco Remote Jobs Work From Home (Part Time) $35/Hour

Delta Airlines Work From Home (Remote)$27/Hour

Online Data Entry Assistant (Teens to Years Old)-

Customer Service Representative - Day & Evening shifts - Work from Home

Manager - P&C Systems | Remote- United States

Administrative Assistant - Vacation Planning (Remote)

Customer Support Specialist (Part-Time)

Delta Airlines Remote Customer Support Positions Available – Job ID- 462 Job ID- 2640

Yelp Content Moderator - Spam Comments Removal

Remote Entry-Level Customer Support – No Experience Required

Work From Home Customer Service Rep

Customer Service Rep (PT or FT)

Indonesian Social Media Community Moderator (Part-Time)

Google Remote Jobs (No Experience) $24/Hour

Amazon Worker Positions

Data Entry Clerk Work From Home - Part Time Focus Group Panelists

amazon work from home $15+/ Hour (Sign on Bonus!)!

Stock Assoc, Pottery Barn, Avenues at East Cobb, Marietta GA

Remote Part-Time Data Entry Specialist for The Walt Disney Company - No Experience Required, Work from Home, and Be Part of the Magical World of Disney

Work From Home Customer Service Rep

flex jobs

Costco Remote Jobs Work From Home (Part Time) $35/Hour

Online Data Entry Assistant (Teens to Years Old)-

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...