Atlassian Cloud Administration

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We are looking for a Atlassian Cloud Administration, in Mexico, with 2-4 years of experience. Key responsabilities Atlassian Cloud Administration Administer and maintain Jira Software Cloud and Confluence Cloud configurations. Configure workflows, issue types, schemes, custom fields, permissions, and automation rules. Maintain and administer permission groups aligned with governance and project needs. Ensure consistent application of SDLC workflow and naming standards. AI Enablement & Support Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence. Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation. Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools. Ensure AI-powered features are used in alignment with established SDLC processes and governance. Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation. SDLC Tooling Support Provide administration support for Phoenix Incident Management (basic configuration and usage support). Provide administration support for DX (workspace presence, team connections, correct tool mapping). Administer Tempo Timesheets at a foundational level. Administer Jira add-ons and maintain their configuration integrity. Integrations, APIs & Automation Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools. Manage REST API integrations and webhook connections across tools (required skill). Troubleshoot automation rules, workflows, and sync issues across connected systems. Ensure integration reliability and correct data flow throughout the SDLC ecosystem. Governance, Compliance & Audit Reviews Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns. Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards. Identify misconfigurations or misuse and partner with teams to correct deviations. Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups. Technical Support & Liaison Responsibilities Troubleshoot configuration, workflow, permission group, and integration issues. Act as a liaison to Global Technology for escalations involving identity, infrastructure, or vendor interactions. Maintain documentation, admin guides, configuration standards, and support materials. Assist in training and onboarding teams on tools, AI features, and workflows. What You Bring (Must-Haves) 2–4+ years administering Atlassian Cloud (Jira Software + Confluence). Experience administering Jira add-ons and managing add-on configuration. Experience with basic administration of Tempo Timesheets Strong experience with REST APIs and webhook management across SDLC tools. Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab). Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level. Understanding of Agile SDLC workflows and tooling impacts. Strong troubleshooting and communication skills. Experience performing tooling audits and managing permission group structures. Nice to Have Basic administration of Phoenix Incident Management , or DX . Atlassian Administrator Certification (ACP-620 or ACP-420). Originally posted on

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...