Position Overview

The Warehouse Technician (WO) is responsible for supporting warehouse operations and any projects as assigned. The Warehouse Technician plays a crucial role in supporting warehouse operations and executing various projects as assigned. This position primarily focuses on the shipping and receiving of orders, quality control, inventory management, and other logistics-related tasks. The Warehouse Technician will report directly to the Supervisor of Warehouse Operations or the Manager of Warehouse Operations.

Key Job Responsibilities     

Inbound/Outbound Order Processing:                                                                                                      

• Utilize advanced Warehouse Management Systems (WMS) to efficiently process receiving, shipping, and labeling of products. 

• Execute quality control processes using AI-driven defect detection systems and random inspections.

• Implement lean management principles to optimize inventory control and reduce waste.

• Utilize real-time inventory tracking systems and IoT devices for accurate stock management.

Logistics and Transportation:                                 

• Process shipments using automated systems for small parcel, LTL, and fleet deliveries.

• Operate and interact with modern warehouse equipment, including automated guided vehicles (AGVs) and automated storage systems.

• Maintain proficiency in operating traditional equipment such as forklifts, reach trucks, and powered pallet jacks.

• Utilize route optimization software and real-time tracking systems for efficient delivery management.

Safety:               

• Conduct comprehensive safety checks using digital inspection tools and IoT-enabled equipment monitoring. 

• Participate in regular safety training programs, including updated OSHA certifications. 

• Follow ergonomic best practices and proper lifting techniques to prevent workplace injuries. 

• Maintain hazard communication (HazCom) compliance and emergency response preparedness.

Warehouse Housekeeping:

• Implement 5S principles (Sort, Set in order, Shine, Standardize, Sustain) for workspace organization. 

• Perform preventive maintenance using predictive analytics and IoT-enabled monitoring systems.

• Maintain cleanliness standards in accordance with modern warehouse practices.

• Support sustainable and eco-friendly warehouse practices.

Customer Service:

• Conduct comprehensive safety checks using digital inspection tools and IoT-enabled equipment monitoring.

• Participate in regular safety training programs, including updated OSHA certifications. 

• Follow ergonomic best practices and proper lifting techniques to prevent workplace injuries. 

• Maintain hazard communication (HazCom) compliance and emergency response preparedness.

Job Qualifications

• High School diploma or GED

• 1+ years of warehouse experience with exposure to modern warehouse technologies

• Demonstrated proficiency in operating warehouse equipment and safety protocols

• Physical ability to lift 50+ lbs and perform warehouse tasks following ergonomic guidelines

Technical Skills

• Experience with modern Warehouse Management Systems (WMS) and inventory control software 

• Proficiency in using RF scanners, barcode systems, and RFID technology 

• Basic understanding of automation and robotics in warehouse operations 

• Competency in Microsoft Office and warehouse-specific software applications

Preferred Qualifications

• Technical certification in warehouse operations or related field

• Experience with automated warehouse systems and IoT devices 

• Certified Maintenance and Reliability Technician (CMRT) certification

• Knowledge of lean management principles and continuous improvement methodologies

Soft Skills

• Strong problem-solving abilities and analytical thinking

• Excellent communication skills for cross-functional collaboration

• Adaptability to new technologies and processes

• Commitment to safety and quality standards

• Team-oriented mindset with strong customer service focus

Competency Group 

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Sitting: 6-8 hours per day
• Standing: 2-3 hours per day
• Walking: 0-1 hour per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day

Lifting Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Carrying Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Frequently
• Color Vision: Continuously
• Peripheral Vision: Occasionally
• Depth Perception: Occasionally
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

*Identifies the physical requirements that team members perform without assistance. 

Team members must be able to meet the physical demands above to successfully perform the essential job functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment

Warehouse

Work is performed in a modern warehouse environment and occasionally at event venues. The warehouse environment may include exposure to outdoor temperatures, dust, dirt, and other environmental factors. Team members must adhere to appearance guidelines as defined by the company, both in the warehouse and when representing the organization at venues or during travel.

The work environment incorporates industry best practices to ensure safety and efficiency, including:

• Climate control systems in designated areas to mitigate extreme temperatures and improve worker comfort.

• Dust and air quality management systems, such as industrial air filtration, to reduce exposure to airborne particles.

• Ergonomic workstations and lifting aids to minimize physical strain and reduce the risk of musculoskeletal injuries.

The working conditions may vary between moderately quiet to noisy volumes, depending on the tasks being performed and the equipment in use. Team members will frequently interact with high-end audio-visual equipment, electrical components, and automated systems, requiring adherence to strict safety protocols.

Work schedules may include irregular hours, on-call status, and shifts during days, evenings, weekends, and holidays to meet operational demands. Team members are expected to follow safety guidelines and participate in regular training programs to maintain a safe and productive work environment.

Office

Work is performed primarily in an office environment with occasional travel to event venues or warehouses. The office environment is typically climate-controlled and free from significant physical hazards. Team members must adhere to appearance guidelines as defined by the company when working in the office or representing the organization externally.

Working times may include irregular hours, on-call status, and shifts during days, evenings, weekends, and holidays to support operational needs. Team members are expected to collaborate with warehouse staff and other departments using modern communication tools and collaborative platforms.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

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