Overview

Job Title: TicketingService Agent

Company: Swissport

Location: Heathrow Airport

Contract Type:Full Time

Hours:37.5 hours per week, between Monday – Sunday (shift work)

A Ticketing Services Agent is responsible for making reservations, issuing tickets, re-issuing tickets, collecting payments for these and also any excess baggage charges or other services provided to the passengers of our handled airlines. As the role involves giving assistance to both passengers and colleagues, a Ticketing Services Agent must have excellent interpersonal skills, as well as initiative and resilience. Reporting any irregularities directly to the Ticketing Services Supervisor or Passenger Duty Manager and also liaising with internal customers such as our handled airlines, the Ticketing Services Agent must ensure a high level of customer service is provided.

Responsibilities

To succeed in this role, you will ideally require:

• Have at least 2 years\' airport Passenger Service experience
• Have a good knowledge of the whole range of Passenger duties including, Check-in, Boarding, Safety and Security procedures, Immigration procedures as well as being fluent in the Sabre & Altea check-in systems.
• Be highly self‑motivated, in possession of good communication skills and the ability, to prioritise tasks.
• Be capable of working in a pressurised environment with tight deadlines.
• Be able to be flexible at all times and adapt to different working practices and changes.
• Be in possession of good PC skills including knowledge of Microsoft Excel
• Be fully flexible to work early shifts starting from 04:15 and late shifts ending at 23:30.

Qualifications

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast‐paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace