Technical Support Representative I (Technical Support Engineer I) - REMOTE

Other Jobs To Apply

About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

Click Here to Learn More!:

#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave

JOB OVERVIEW

The Technical Support Representative I, is responsible for end user support of Net Health software applications serving clients in all roles including technical, clinical, billing and administrative. Primary responsibilities include taking ownership of client issues and questions reported and seeing problems through to resolution.

RESPONSIBILITIES AND DUTIES

  • Analyze and resolve issues for clients using department guidelines and timeframes.
  • Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Research, diagnose, troubleshoot and identify solutions to resolve system issues and following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
  • Research required information using available resources.
  • Provide internal feedback to resolve issues and/or enhance product based on client.
  • Document support cases and develop internal knowledge base for future reference.
  • Provide support for a suite of software applications.
  • Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
  • Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
  • Follow up and make scheduled call backs to clients where necessary.
  • Participate in regularly scheduled internal training on Net Health products.
  • All other duties as assigned.

QUALIFICATIONS
  • High School diploma or equivalent GED required.
  • 1+ years of experience in client service or technical support role.
  • Experience with installation/configuration of PC software and hardware.
  • Knowledge of Microsoft SQL Server/TSQL a plus.
  • Experience with computer networking, file shares and Active Directory.
  • Good documentation, organizational and project management skills.

INTERACTION

This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role. No supervisory responsibilities required for this position.

COMMUNICATION AND COGNITIVE ABILITIES
  • Cooperate with matrixed team members to meet goals or complete tasks.
  • Must be comfortable working in ambiguous and/or stressful situations.
  • Must be self-motivated and know when to seek guidance; detail-orientation is a must.
  • Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
  • Effective collaborator with proven process improvement skills.
  • Exceptional organization and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to consistently learn new technologies and apply those concepts to customer's needs.
  • Ability to work as part of a geographically dispersed team.
  • Ability to work independently and as part of a team.
  • Keep up to date on technology trends, developments & best practices.
  • Ability to communicate effectively to both technical & non-technical audiences.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $19.20 - $24.00 USD

Candidate Integrity & Monitoring Notice: We maintain a zero-tolerance policy for using AI tools, deepfakes, or impersonation to misrepresent a candidate's identity, skills, or qualifications during hiring. We use screening and identity verification methods to detect this and reserve the right to disqualify and report violations. Company-issued equipment, systems, and network activity are monitored for security and compliance purposes; details are provided during interviews and in our employee policies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Back to blog

Other Jobs To Apply

Part-Time Job in Mesquite – Fulfillment Center Shipping

OnlyFans Support Associate - Live Chat (Remote / No Experience)

(Part-Time Online Remote) Walmart Customer Service Representative – WFH

Data Entry Specialist – Remote (Part time/Full time) – Las Vegas, NV

Food Warehouse Packer 2nd and 3rd shift

Urgent Part-Time:Charter Flight Attendant(Atlanta)

No Experience Needed Job

Memphis Hiring:Part-Time Urban Operations Driver

Watch Netflix (Tagger): $12-$46

Boutique Regional Attendant•Buckeye,AZ•Contour Airlines | Hiring

Recruiting:Fulfillment Center-Warehouse Packer in Memphis,TN | Hiring

Cutaneous Oncology Clinical Nurse Educator - So Cal - Remote

Fulfillment Center-Warehouse(PT)-Washington,DC

Amazon 3rd Shift Outbound Fluid Loader

Amazon Warehouse

Tuscaloosa Contract:Warehouse Associate

Amazon Weekend Flex Delivery Driver(Contract)|Fayetteville

Amazon Customer Service - Work From Home $16-$24/hr

Farm Associate - Seasonal / Part Time

Work in Turlock:3rd Shift Fleet Team Lead | Hiring

DNA Evidence Technician I - Lab Operations & Evidence Handling

Nursing Informatics Specialist

Hobby Lobby Work From Home Jobs, Hobby Lobby Hiring Near Me Read More

Amazon Warehouse

Package Handler $15+/ Hour (Sign on Bonus)!

Package Sorter

Amazon Fulfillment Center

Hobby Lobby reputed company Jobs, Hobby Lobby Jobs Remote...

Amazon is hiring a Sortation Warehouse Associate in Dothan | Apply Now

amazon work from home $15+/ Hour (Sign on Bonus!)!

Online Amazon Chat Support Jobs No Experience (REMOTE) - Part-Time at GRAPEVINE MEDIA & MARKETING Modesto, CA

Los Angeles Part-Time Opening:Early Morning Dispatch Driver

Memphis Returns Processing Associate with $16-$18/hr Pay | Hiring

Amazon Delivery Driver

Amazon Fulfillment Center - Warehouse Packer

Remote Customer Service Representative 50k-60k/Year - Work From Home

E-Discovery Evidence Technician: Secure & Track Evidence

Part Time Library Assistant

Water Treatment Technician: Safeguarding Drinking Water

[Work From Home] Hobby Lobby Job Applications Template

Director, Health Plan Dental Solutions

Flexible Seasonal Delivery Associate(Daytona Beach)

Fully Remote Entry Level CSR | No Experience Required

Amazon Content Moderator - Remote Position Available

Lead Flight Attendant

Work From Home Product Tester – $25-$45/hr – No Experience Needed

Entry-Level Apple At Home Advisor – No Experience Required, Work from Home Opportunity with Comprehensive Training and Competitive Pay

Amazon Warehouse - Shopper / Order Fulfillment Associate $17-$23/hr

Director 2, Segment Finance

Remote Online Product Support - No Experience

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...