Sr CS Social Media Specialist

Other Jobs To Apply

Job Description

Our Opportunity:Chewy is seeking a Senior Social Media Engagement Specialist who thinks in trends, reacts in real time, and instinctively knows when a moment is about to take off. Success in this role requires deep fluency in internet culture and the ability to write with range—balancing empathy and warmth with speed, wit, and sharp cultural awareness.

In this role, you’ll operate at the intersection of community engagement, cultural trendspotting, and high-visibility customer interactions. You’ll respond to Chewy’s most sensitive, viral, or high-impact engagements while also leaning into proactive discovery—scouring TikTok, Instagram, and emerging platforms to find moments where Chewy can show up authentically, playfully, and memorably.

You’ll work closely with cross-functional partners in Marketing, WOW, Public Relations, Customer Experience, and other stakeholder groups, proactively identifying cultural moments, emerging trends, and creative engagement opportunities that help Chewy show up in ways that feel fresh, native to the platform, and delightfully human.

Whether it’s solving a customer’s problem, elevating a brand moment, or sparking an unexpected conversation, you’ll help shape how millions experience Chewy online—one culturally tuned, high-judgment interaction at a time.

Compensation: $21.50/hr

What You’ll Do

High-Visibility Engagement & Customer Experience
  • Respond to Chewy’s most sensitive, high-leverage, or high-visibility interactions across all social channels, ensuring replies are thoughtful, human, witty, and aligned to Chewy’s voice.
  • Resolve executive-level customer escalations with urgency, empathy, and root cause analysis.
  • Maintain real-time quality control across Chewy’s comments, posts, and DMs to ensure engagement expectations are consistently met.
  • Validate all customer contacts without a response to ensure full coverage and safeguard engagement standards.
Proactive Engagement & Trendspotting
  • Actively scan TikTok, Instagram, and emerging platforms to spot culturally relevant, funny, unexpected, or viral-worthy content.
  • Identify opportunities for Chewy to join conversations creatively, thoughtfully, and in ways that feel native to each platform.
  • Bring forward proactive engagement concepts for cross-functional review, using strong cultural intuition to determine timing, tone, and brand fit.
  • Track trends, audio, memes, and creator conversations to anticipate where Chewy can authentically participate.
  • Identify opportunities for “surprise and delight” moments through thoughtful, personalized engagements or gifting.
Cross-Functional Leadership & Partnership
  • Collaborate with Marketing, Public Relations, Legal, and other partners to ensure messaging accuracy and brand alignment.
  • Share trend insights, cultural observations, and social risks that help inform content planning and broader engagement strategies.
Operational Excellence & Team Enablement
  • Create, update, and maintain internal documentation, playbooks, and process maps.
  • Assist in onboarding, mentoring, and guiding C2 Social Media Specialists as both a creative and quality leader.
  • Lead clear start-of-day, intraday, and end-of-day shift handoffs to maintain continuity.
  • Step into operational gaps as needed to support smooth daily coverage and consistent performance.

What You'll Need:
  • Exceptional written communication skills, with the ability to write across an emotional spectrum—ranging from warm, compassionate, and reassuring to quick, clever, and culturally sharp—while maintaining impeccable judgment in public-facing spaces.
  • Demonstrated experience engaging on brand social channels or large online communities, confidently navigating high-visibility interactions.
  • Deep knowledge of social trends, meme culture, platform features, viral dynamics, and emerging online behaviors.
  • Strong intuition for identifying content with viral potential and shaping brand-safe, creative engagement ideas.
  • Ability to multitask across multiple screens, tools, and conversations while maintaining high quality and attention to detail.
  • Experience with Sprinklr and native platform tools (Meta Business Suite, TikTok tools, etc.).
  • A proactive mindset—you identify trends, risks, and opportunities early and take initiative.
  • Ability to maintain composure and high judgment in fast-moving, high-pressure, or public-facing situations
  • Adaptability to policy or process updates and flexibility to adjust schedules based on business needs.
Why Chewy Customer Service? It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.
  • YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
  • YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
  • YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
  • YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
  • YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Back to blog

Other Jobs To Apply

Visa Sponsorship Unskilled Jobs in Denmark for Foreigners

Jobs in Canada for foreigners | Apply now

Admin Job ( Remote)

Client Service Executive (CSE) (For Singapore & Malaysia Citizen)

Community Assistant - Student Housing Tours (Part-Time)

part time online works (Typing)

Work at home Data Entry Clerk - Part Time

Manager

CASHIER

Applications and Range Systems Manager - Military Veterans

Seasoned Remote Data Entry Specialist – 3 to 6 Hours Weekly, $590/Week, High‑Paying Part‑Time Opportunity with brighthush

American Express Communications Remote Jobs $30/Hour Job ID- 1277 Job ID- 3545

amazon work from home $15+/ Hour (Sign on Bonus!)!

Administrative Data Entry (Work at home) Entry Level

Health Insurance Advocate

Coca-Cola Data Entry Clerk (Remote)

Concierge – Medical Data Entry Specialist (Evening / Overnight) – Remote Pharmacy Support & Medication Procurement Excellence

Online Overnight Positions | $25–$35/Hour Remot...

Medical Scribe | Scribe reputed company | reputed company

Experienced Remote Data Entry Specialist – reputed company/Part-Time Opportunities for Detail-Oriented Individuals to Work from Home with reputed company

Senior Commercial Operations Specialist - Spine

Customer Service Representative, South Austin

Operations Manager - Virtual Property Management

Online Product Reviewer (Entry Level / No Experience)

Travel OR Nurse: High Pay & Flexible 13-Week Assignments

Cyber Security Analyst | Upto $2150 Part-time

Work at Home No Experience Chat Assistant Entry Level

Entry-Level Virtual Customer Representative – Remote Sales Specialist with Unlimited Commission, Client Relationship Management, and Flexible Work‑From‑Home Opportunities

Relocate to Greece EU Holders - Full-time

RNs & LPNs: Build Income Beyond the Bedside

Remote Business Account Expert (Virtual)

Call Center Service Reps Hybrid/Remote! Training! Benefits! Career Path! $22/hr

Entry‑Level Remote Chat Representative – Customer Support Specialist with Live Chat, Sales, and Multilingual Communication Expertise

Virtual Medical Assistant

Remote IT Manager, Quality Assurance & Automation

Ups Data Entry Work At Home Jobs – Apply Now

Remote Travel Consultant II- Emergency Service Center

Part-Time Evening Remote Data Entry Specialist – High-Accuracy Information Management & Database Administration

Remote Game Tester - Earn up to $500 per game - Now Hiring

Part Time Work From Home Remote Data Entry - Teen Jobs

American Airlines Home Jobs, Remote Airline Jobs @ Get Dream Job

Duty Manager, Airport Customer Operations - DFW

Part Time Telehealth Registered Nurse

Data Analyst/Python Programmer - Remote

Remote Career Starter Role (Entry-Level | Training Provided | WFH) Start ASAP

Utilization Mangement Nurse Consultant - Work at Home - CST

Manager, Worldwide Education (Remote, US) Johnson and Johnson MedTech, Electrophysiology

Virtual Data Entry Assistant (100% Remote)

Remote Chat Jobs Part Time Evening – No Phone, Set Your Own Hours | $25–$35/hr

Work from home [Part time data entry jobs] Delta Airlines Careers Remote Online Jobs From Home Job ID- 679 Job ID- 2882

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...