Senior Specialist, Financial Products

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Job Description:

  • Provide a Target-branded experience with every guest interaction
  • Listen, use critical thinking, and advocate for the guest in order to deepen the relationship
  • Confidently support guests across multiple communication channels—including phone, email, social media, and chat
  • Deliver exceptional service through every interaction
  • Resolve guest issues in a timely manner and contribute valuable business intelligence through accurate documentation and coding
  • Interact with teams across Target to effectively resolve guest issues
  • Identify, evaluate and communicate guest trends to leadership promptly
  • Handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders
  • Respond to a variety of written correspondence and ensure professionalism in all contacts
  • Maintain department performance standards and goals related to performance and quality service

Requirements:

  • Reside within the states of: Arizona, Minnesota, South Dakota, Texas, Wisconsin
  • High School Diploma or GED
  • Ability to work a flexible schedule including nights, weekends and holidays
  • 1-2 years of previous guest experience or customer service experience
  • Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style
  • Excellent verbal and written communication skills, including listening, negotiating and decision making skills
  • Experience dealing with escalated guest complaints
  • Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
  • Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
  • Access to a Home work space that is clear of noise distractions to perform the role
  • Hardwired internet in your home location (minimum bandwidth requirement of 40mbps download/5mbps upload)

Benefits:

  • Health insurance
  • 401(k) plans
  • Paid sick leave
  • Paid national holidays
  • Paid vacation
  • Employee discount
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