About the position

Serve as the senior technical expert for PACS/RIS and related imaging systems across approximately 20 radiology sites and growing. Perform advanced troubleshooting, system configuration, DICOM/HL7 integrations, database maintenance, upgrades, and downtime procedures. Own escalated technical issues, system optimizations, and hands-on support for complex clinical imaging workflows. Participate directly in system monitoring, image archiving, DICOM routing, and performance tuning. Administer interface engine (Mirth Connect or equivalent), voice dictation systems, Vendor Neutral Archive (VNA), and RIS. Manage server administration, SQL databases, HL7 integrations, and high-availability/disaster recovery configurations. Support go-live activations, including overnight on-call coverage during interface activations and standby periods. Serve as the accountable Product Owner for all radiology imaging applications, representing the voice of clinical and operational stakeholders in all product decisions. Define and communicate product vision and priorities to vendors and internal teams. Maintain and prioritize the product backlog for radiology imaging systems, balancing technical debt, enhancements, and new capabilities. Partner with vendors to manage product roadmaps, escalate issues, negotiate feature requests, and track deliverables. Facilitate requirements gathering with radiologists, clinical staff, and operational leaders to drive adoption and optimization. Evaluate new radiology products and capabilities and make recommendations aligned with Vituity’s imaging informatics strategy. Oversee daily radiology IT operations across all supported sites, ensuring high uptime and adherence to service level objectives (SLOs). Drive continuous process improvement across imaging workflows, escalation procedures, and support documentation. Lead or mentor PACS staff, including work assignment, knowledge transfer, and professional development. Coordinate with hospital IT teams, radiology leadership, vendors, and clinical stakeholders across multiple organizations. Manage change control processes across a distributed, multi-site clinical environment. Lead the PACS system selection initiative, including RFP development, vendor demonstrations, technical evaluation, and ROI analysis as product needs evolve. Drive implementation projects, workflow redesign, and enterprise standardization for new and existing platforms. Manage interface builds and integration timelines for new site onboarding. Contribute to budgeting, strategic planning, KPI development, and the long-term imaging informatics roadmap. Evaluate and recommend upgrades or replacements across the imaging technology stack.

Responsibilities

• Serve as the senior technical expert for PACS/RIS and related imaging systems across approximately 20 radiology sites and growing.
• Perform advanced troubleshooting, system configuration, DICOM/HL7 integrations, database maintenance, upgrades, and downtime procedures.
• Own escalated technical issues, system optimizations, and hands-on support for complex clinical imaging workflows.
• Participate directly in system monitoring, image archiving, DICOM routing, and performance tuning.
• Administer interface engine (Mirth Connect or equivalent), voice dictation systems, Vendor Neutral Archive (VNA), and RIS.
• Manage server administration, SQL databases, HL7 integrations, and high-availability/disaster recovery configurations.
• Support go-live activations, including overnight on-call coverage during interface activations and standby periods.
• Serve as the accountable Product Owner for all radiology imaging applications, representing the voice of clinical and operational stakeholders in all product decisions.
• Define and communicate product vision and priorities to vendors and internal teams.
• Maintain and prioritize the product backlog for radiology imaging systems, balancing technical debt, enhancements, and new capabilities.
• Partner with vendors to manage product roadmaps, escalate issues, negotiate feature requests, and track deliverables.
• Facilitate requirements gathering with radiologists, clinical staff, and operational leaders to drive adoption and optimization.
• Evaluate new radiology products and capabilities and make recommendations aligned with Vituity’s imaging informatics strategy.
• Oversee daily radiology IT operations across all supported sites, ensuring high uptime and adherence to service level objectives (SLOs).
• Drive continuous process improvement across imaging workflows, escalation procedures, and support documentation.
• Lead or mentor PACS staff, including work assignment, knowledge transfer, and professional development.
• Coordinate with hospital IT teams, radiology leadership, vendors, and clinical stakeholders across multiple organizations.
• Manage change control processes across a distributed, multi-site clinical environment.
• Lead the PACS system selection initiative, including RFP development, vendor demonstrations, technical evaluation, and ROI analysis as product needs evolve.
• Drive implementation projects, workflow redesign, and enterprise standardization for new and existing platforms.
• Manage interface builds and integration timelines for new site onboarding.
• Contribute to budgeting, strategic planning, KPI development, and the long-term imaging informatics roadmap.
• Evaluate and recommend upgrades or replacements across the imaging technology stack.

Requirements

• Bachelor’s degree in Radiology Technology, Health Informatics, Information Technology, or a related field; or equivalent combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills, and abilities required.
• CIIP (Certified Imaging Informatics Professional) required.
• 7+ years in PACS administration experience, with strong preference for multi-site or enterprise environments required.
• Hands-on experience with one or more enterprise PACS platforms. Vituity’s current operational environment includes NovaRad (PACS), NovaRIS (RIS), Mirth Connect (interface engine), and MModal (voice dictation and reporting). Experience with these systems is a plus; experience with comparable enterprise platforms is equally valued required.
• Ability to learn and administer new enterprise PACS platforms as Vituity’s radiology program grows and may expand into additional vendor systems required.
• Experience with HL7 interface engines such as Mirth Connect, Rhapsody, Cloverleaf, InterSystems HealthShare, or equivalent. Mirth Connect experience preferred.
• Experience with Vendor Neutral Archive (VNA) administration and enterprise imaging storage, including platforms such as Hyland (Acuo), IBM, Fujifilm, Sectra, or equivalent required.
• Experience supporting radiology voice dictation and reporting systems such as MModal, Nuance PowerScribe, Dolbey, or equivalent required.
• Demonstrated experience leading or participating in PACS system selection, RFP processes, or major system implementations required.
• Deep technical expertise in DICOM, HL7, networking, SQL, and server administration in a clinical setting preferred.
• Strong clinical & compliance knowledge in medical imaging and radiology terminology, EMR/EHR integration, HIPPA/PHI security requirements, ACR and Joint Commission imaging standards, and QA/QC processes for medical imaging workflows preferred.
• Strong working knowledge of vendor management and contract oversight.
• Demonstrated ability to function as a Product Owner, including backlog management, stakeholder alignment, and product roadmap ownership in a clinical or IT environment preferred.

Nice-to-haves

• PARCA credentials (CAPA, CPAS, or equivalent) preferred.
• Vendor-specific certifications (GE, Philips, Sectra, or equivalent) preferred.
• Experience with RIS administration and PACS/RIS integration, across multiple PACs vendor platforms preferred.
• Familiarity with a range of enterprise imaging vendor solutions is a plus. Beyond Vituity’s current platforms, the radiology program may grow into additional systems such as GE Centricity, Philips IntelliSpace, Sectra, Intelerad, Fujifilm Synapse, Agfa, IBM Watson Health (formerly Merge), or equivalent preferred.
• Clinical or radiology background (radiologic technologist, imaging informatics, or equivalent) preferred.
• Familiarity with IHE/XDS-I profiles and multi-PACS connectivity preferred.
• Experience with high-availability and disaster recovery configurations for imaging systems preferred.
• Experience in a physician-led or physician-owned healthcare organization preferred.
• Formal experience as a Product Owner or product manager for clinical applications or imaging informatics products, including backlog ownership, roadmap development, and stakeholder management preferred .
• Strong understanding of radiology, IT, and clinical workflow preferred.
• Strong ability to effectively train and support end users preferred.
• Strong ability to collaborate on technical solutions and mentor support team members preferred.
• Strong problem-solving abilities preferred.
• Meticulous attention to detail to ensure data integrity and compliance preferred.
• Strong ability to manage operations across multiple hospital sites with competing priorities preferred.
• Strong communication skills with the ability to translate technical issues for clinical and executive audiences preferred.

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a \$1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees