Location: Work from home (Pennsylvania) Shift:
Rotation (United States of America) Scheduled Weekly Hours:
We’re working to create a national model for improving health. Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out. Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact. The RN Nurse Navigator Triage provides nursing triage services and health advice for patients over the phone and in person if applicable. Assesses and determines the patients’ acuity level and the need for medical support. Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Hours: This is a day/evening position. Shifts may be 12, 8, 6, or 4 hours in length. Weekends and Holidays : Every other weekend rotation and holiday rotation.
5yrs nursing experience preferred. ICU/ED experience preferred. Proficient computer skills. Proficient with Microsoft products such as Word, Excel, PowerPoint, SharePoint, Windows, & TEAMs.
Health, dental, and vision insurance
~ Three medical plan choices , including expanded network options
~ Pre-tax savings plans (FSA & HSA)
~ Company-paid life, short-term, and long-term disability insurance
~Up to $5,000 in tuition reimbursement per calendar year
~ MyHealth Rewards wellness program with financial incentives
~ Family-friendly support : adoption/fertility assistance, parental leave, military leave, and Care.Employee Assistance Program (EAP) : mental health, legal guidance, childcare/eldercare referrals, and more
~ Voluntary benefits : accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more

Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.
Initiates and coordinates emergency treatment when necessary.
Prioritizes incoming high priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making.
Schedules, or facilitates scheduling of emergency appointments.
Coordinates patient care and requests across departments, specialties and sites.
Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs.
Explains medical conditions.
Manages patient concerns following documented clinical protocols with the goal of patient satisfaction while utilizing service recovery techniques.
Assists in coordination of care and services with external organizations including, but not limited to, insurance companies, home health, and other medical facilities.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Nursing (Preferred) Experience:
Minimum of 5 years-Nursing (Required) Certification(s) and License(s):
Basic Life Support Certification - Default Issuing BodyDefault Issuing Body, Licensed Registered Nurse (Pennsylvania) - RN_State of PennsylvaniaRN_State of Pennsylvania Skills:
Clinical Skills, Healthcare Industry, Medical Devices And Tools, Patient Safety
Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.