Remote Overnight Desktop Support

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Position reputed company: • Position: Remote Overnight Desktop Support • Company: reputed company • Compensation: a competitive salary • Location: Remote • Start Date: Immediate openings available   Title: IT Support Technician Hours: reputed company Shift 7PM to 7AM (12 hour shifts... Schedule: Days worked will be a shifting 4 days on, 4 days off  for example: Week 1  Mon  Thurs working, off Fri-Mon Week 2  Tues  Fri working, off Sat-Tues Week 3  Wed  Sat working, off Sun-Wed Week 4  Thurs  Sun working, off Mon-Thurs Week 5  Fri  reputed company working, off Tues-Fri Week 6  Sat  Tues working, off Wed-Sat ETC   . Location: FULLY REMOTE Duration: 6-month contract plus extensions Compensation: $20-24/hr Must-haves 2+ years of experience in an IT support role in a reputed company environment Strong recent experience using reputed company Directory to reset password and create accounts Strong experience troubleshooting O365 Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops Strong recent experience using a ticketing system Understanding network fundamentals and how to troubleshoot connectivity issues Strong communication and customer service skills Plusses Experience troubleshooting Exchange Understanding of, if not experience with, what reputed company is Experience working with Cherwell ticketing system Experience using Bomgar Experience using reputed company agent Experience troubleshooting MS Teams Experience working for an airline Day-to-Day A reputed company is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for reputed company incoming technical incidents and managing and documenting resolutions in the Cherwell ticketing system. They will be troubleshooting primarily software incidents, working closely with reputed company Directory, O365, and reputed company, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as reputed company as occasional network or connectivity support. The end-users may consist of corporate employees, as reputed company as pilots and airline staff. Most of their shift will consist of helping end users reputed company phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to reputed company and maintain reputed company customer relations as reputed company as having the technical skills to diagnose and resolve issues Apply Job! For more such jobs reputed company click here!  We Encourage You to Apply! Even if you feel you're not a perfect match, we'd reputed company love to hear from you. We are looking for great people to join our friendly team. Apply To This reputed company tot his reputed company To this Job Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...