[Remote] Director, Fraud Strategy - Alloy Authentication

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Note: The job is a remote job and is open to candidates in USA. USAA is seeking a Director of Fraud Strategy for Authentication and Member Identity and Access Management. The role leads authentication data strategy and fraud defense initiatives, including analytics and rule development, migration to the Alloy platform, and team leadership.


Responsibilities

  • Develops and implements policies, processes, and procedures for fraud initiatives that align with the company's overall fraud strategy, business objectives, and risk appetite
  • Leads a team within a single vertical (or area of focus) that is responsible for executing the fraud strategic plan that will result in both the short and long-term growth of the business
  • Develops and monitors progress of strategic plan for opportunities and adjusts to rapid changes in the environment
  • People Manager who leads and collaborates with team and other analytical leaders in a defined strategic area of focus within Financial Crimes to develop a comprehensive, actionable, strategic plan for self and direct reports
  • Monitors industry trends and emerging fraud risks, adapting the strategy accordingly to maintain a proactive stance. Effectively communicates and implements business strategy and aligns with the company's overall goals
  • Proactively anticipates and recognizes fraud trends and opportunities, develops solid solutions, and utilizes sound judgment to make viable operational business recommendations and decisions
  • Works within the construct of fraud case management and detection systems to ensure seamless execution of alert generation
  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Skills

  • Bachelor's degree; OR 4 years of relevant education and/or experience
  • 8 years of experience in financial crimes participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solutions
  • 3 years of direct team lead or management experience
  • Expert experience developing and implementing policies, processes, and procedures for fraud initiatives that drive overall fraud strategy and analytic capabilities
  • Comprehensive understanding of the end-to-end process of gathering business requirements and applying business rules to recommend technology solutions
  • Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems
  • Extensive knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA and Reg Z
  • Strong written and verbal communication skills
  • Extensive experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals
  • Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
  • Proven experience leading end-to-end migrations, specifically transitioning legacy authentication systems into Alloy, including UAT execution and rule strategy development
  • Deep proficiency in SQL and SAS for complex data analysis, with experience designing analytics architectures and data pipelines into cloud-based environments like Snowflake (Silver layer)
  • Demonstrated success in developing and implementing ATO (Account Takeover) mitigation strategies and authentication rules, preferably with hands-on experience integrating data flows into Actimize
  • Strong ability to bridge the gap between authentication data, strategy development, and downstream platform execution (Alloy to Actimize), ensuring data integrity and effective rule performance across the ecosystem

Benefits

  • USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
  • Remote eligible in the continental U.S.; individuals residing within a 60-mile radius of a USAA office are expected to work on-site four days per week.
  • Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays plus 16 paid volunteer hours
  • Various wellness programs
  • Career path planning and continuing education to assist employees with their professional goals

Company Overview

  • USAA is a financial services company. It was founded in 1922, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is

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