OVERVIEW:

Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Remote Customer Service Representative – California (100% Remote | Equipment Provided | November 30 Start)

** TITLE: Remote Customer Service Representative (100% Remote | Equipment Provided | November 30 Start)

** LOCATION: REMOTE (California residents only)

** DURATION: 9-month contract with the possibility of permanent conversion based on performance.

** PAY RATE: $18.83/hr. on W2 contract.

** START DATE: Nov 30, 2026

** SCHEDULE: 8-hour shifts between 6:00 AM–10:00 PM PT (No overnight/graveyard shifts)

** TRAINING: 6 weeks, Monday-Friday Paid Training

** INTERVIEW: Microsoft Teams

TRAINING:

• Total training duration: 6 weeks
• First 3 weeks: 8:00 AM - 5:00 PM PT
• Next 3 weeks (Success Lab): 8:00 AM - 4:30 PM PT
• No time off is permitted during training.
• Strong attendance is expected during the first 90 days.

IMPORTANT / WORK-FROM-HOME RELATED:

• Must currently reside in California
• Hard-wired Ethernet/LAN internet required. Wi-Fi is not permitted
• Quiet workspace with desk/table and office chair
• Internet speed verification required
• Workstation verification will be completed via Teams
• Client provides the work equipment
• Important: No time off during the 6-week training period. Strong attendance is expected during the first 90 days.

JOB RESPONSIBILITIES:

• Assist customers with questions, concerns, and service-related issues
• Handle a high volume of inbound customer interactions
• Research issues and provide appropriate solutions
• Document customer interactions accurately
• Escalate complex issues when needed
• Navigate multiple computer applications while assisting customers

JOB REQUIREMENTS:

• Education: High school diploma or GED
• Previous Customer Service / Call Center experience required
• Customer service experience, preferably in a high-volume environment
• Strong communication and problem-solving skills
• Comfortable using multiple computer applications and dual screens
• Spanish, Hmong, or Mien bilingual skills are a plus
• Pharmacy experience is preferred but not required.

I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Lalit Malgotra

Title: Professional Recruiter

Phone: lalit.malgotra@ameritconsulting.com

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Pay: $18.83 per hour

Expected hours: 40.0 per week

Benefits:

• Work from home

Work Location: Remote