<strong>About The Role<br><br></strong><strong>Role: Full time | Remote – Ohio residents <br><br></strong>If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!<br><br>You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed.<br><br><strong>Pay Transparency <br><br></strong>This position starts at $13 per hour.<br><br><strong>What To Expect<br><br></strong>As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.<br><br><strong>Why Apply<br><br></strong><ul><li>Work from home while having regular connection with your teammates</li><li>No weekends</li><li>Paid training</li><li>Equipment provided</li><li>Benefits available</li><li>Professional development opportunities<br><br></li></ul><strong>You Need<br><br></strong><ul><li>Computer, typing and phone skills</li><li>Interpersonal skills </li><li>Detail oriented</li><li>High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable</li><li>See Skills for Success below<br><br></li></ul><strong>Tasks<br><br></strong><ul><li>Provide excellent service via phone and live chat </li><li>Use your computer skills to:</li><ul><li>Research requests related to profile assistance</li><li>Track vehicle shipments and vehicle orders</li><li>Assist with car warranties</li><li>Escalate critical orders</li></ul><li>Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude<br></li></ul><strong>Questions Before You Apply?<br><br></strong><ul><li>Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>Chat hours:</li><ul><li>M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>Closed on some holidays. TA will respond to after-hours questions the next business day.<br></li></ul></ul><strong>Skills For Success<br><br></strong><strong>Required Skills<br><br></strong><ul><li>Computer, typing and phone skills</li><li>Can speak and type proficiently at the same time</li><li>Able to problem-solve, act as a consultant and resolve customer issues</li><li>Solid work ethic, able to meet deadlines</li><li>Excellent organizational and interpersonal skills, strong attention to detail<br><br></li></ul><strong>Eligibility Requirements<br><br></strong><ul><li>Must have the ability to pass a pre-employment background check and drug screen</li><li>High school diploma or equivalent</li><li>Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)</li><li>Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)<br><br></li></ul><em>Schedule <br><br></em><ul><li>Training (requires 100% attendance):</li><ul><li>First four weeks – instructor-led: </li><ul><li>Monday - Friday </li><li>8 hours per day between the hours of: 8 a.m. - 5:30 p.m. Eastern / 7 a.m. - 4:30 p.m. Central / 6 a.m. - 3:30 p.m. Mountain / 5 a.m. - 2:30 p.m. Pacific time</li></ul><li>Next four weeks – hands-on calls: </li><ul><li>Scheduled during center's hours of operation (see work schedule below)</li></ul></ul><li>Work schedule:</li><ul><li>Available to work shifts within the center’s hours of operation:</li><ul><li>Monday - Friday (No weekends!)</li><li>8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time </li></ul><li>Must be able to stick to the schedule reliably, as some queues are time sensitive<br></li></ul></ul><strong>Nice to Have <br><br></strong><ul><li>Degree in a relevant or related field</li><li>Experience in the automotive industry<br><br></li></ul><strong>Remote Work Requirements<br><br></strong><ul><li>Ohio resident </li><li>Secluded and distraction-free work environment</li><li>Required internet setup:</li><ul><li>High-speed internet delivered through a wired provider (cable or fiber)</li><li>Computer must be physically connected to your modem / router using an Ethernet cable</li><li>Wireless, 5G and satellite connections are not supported<br></li></ul></ul><strong>The Remote Experience<br><br></strong>Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.<br><br>(direct link to video: https://mrly.info/h4b)<br><br><strong>Why Join Our Morley Family<br><br></strong>At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.<br><br><strong>Health & Wellness Benefits<br><br></strong><ul><li>Medical and prescription coverage</li><li>Dental and vision insurance</li><li>Paid time off</li><li>Associate wellness program with rewards for annual checkups</li><li>Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)<br><br></li></ul><strong>Financial Benefits<br><br></strong><ul><li>401(k) with match</li><li>Flexible spending account (FSA)</li><li>Life insurance</li><li>Company-paid short- and long-term disability insurance<br><br></li></ul><strong>Benefits To Make Your Life Easier<br><br></strong><ul><li>24/7 online access to doctors through Teladoc</li><li>24/7 nurse help desk</li><li>Patient advocacy with free 24/7 support for benefit questions and claims</li><li>Guidance for family, financial and estate planning (including wills)<br><br></li></ul><strong>About Morley<br><br></strong>Our mission is to deliver extraordinary experiences.<br><br>We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.<br><br>We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.<br><br>As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.<br><br>Thank you for your interest in Morley.<br><br><strong>Notices<br><br></strong><ul><li>Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul>